Price drop Amazon refund

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Can I Get a Refund From Amazon After a Price Drop

Picture this: You’ve been waiting for a deal on that wonderful thing for so long and, finally, your wait pays off. You get a fair price for your item only to find out that, days later, the price drops significantly. If only you had been a little more patient, your purchase would be that much sweeter. If this sounds like a nightmare scenario to you, you’re not alone. Many people continue to check prices on items after they make a purchase and are severely dismayed at the sight of future price drops.

Not all is lost, though, as there are some options for those unlucky enough to have this problem. If you’re an Amazon customer, you’ll learn about ways to take advantage of the lower price in detail. If you didn’t purchase from Amazon but are looking for a price drop refund, some of the information here may apply to you as well.

Amazon’s Policy

Amazon used to have a stellar price drop refund policy. Initially, customers could receive a post-purchase refund for up to 30 days after buying an item. This was an extremely popular service. Since prices can be very volatile, many customers used this service. So many, in fact, that Amazon had to soon change their policy.

The 30-day price drop refund was shortened to a limit of 7 days from the date of purchase. Even this eventually proved to be too big of a hit on Amazon’s bottom line and was ultimately curtailed entirely. Amazon treats price drop refunds as price matching and their current policy on price matching is that it isn’t offered at all.

That may sound definitively grim, but Amazon is a company that knows the value of its customers. Consequently, there are still ways to get that refund, but they won’t be as straightforward.

You’ll Catch More Refunds with Honey Than with Vinegar

The sad fact is that you’re not entitled to a refund from Amazon for a post-purchase price difference. There’s no wiggle room about that, officially. There is some hope, however, because you’re a valued customer and Amazon wants to keep your business. If you plead your case convincingly enough, you may just get what you want.

If you’ve purchased an item and want a refund based on a price drop, head over to Amazon’s contact page. There you will be given the option to call or chat with a representative. This is where you’re going to have to know yourself a little. If you’re better over the phone, try calling them. If you like to communicate in writing, go for the chat option. Be as detailed as possible, and always be courteous. Remember, you’re not entitled to a refund, so you’re at the mercy of the representative.

There’s no guarantee that this will work. But if it’s your first time asking for it and you’re courteous, there’s every chance that they will refund the difference.

Credit Card Price Protection

Many large financial institutions continue to offer price protection on their credit cards. This means that if you use their card to purchase a product, and the price drops within a specified time period, you can file a claim for the difference.

Since it’s likely that you used your credit card to purchase an item from Amazon, you can take advantage of this feature if your bank provides it. The policies will vary from bank to bank, so you’ll have to speak with a representative to get accurate information.

When you reach a representative, first you want to check if your card even offers price protection. If it does, find out if there are any eligibility restrictions and what the value limit is. Finally, get clear instructions for the process to file a claim.

If All Else Fails, Send It Back

The most obvious solution, but not at all a convenient one, is to repurchase the item and return the one you purchased before for a refund. This isn’t ideal for a lot of reasons, but it can be appropriate under the right circumstances.

To make this option worthwhile, you will probably want to use it on an item that received free delivery. Otherwise, the delivery cost won’t be refunded and may negate your savings. Also, consider the additional wait for another delivery and the time it takes to process the refund. If you can afford that, then this is an effective avenue.

Refunded but Not Forgotten

So there you have it. Unfortunately, Amazon is under no obligation to process a post-purchase refund. However, if you’re very polite and you don’t abuse it, they can make exceptions. On the other hand, if you’ve got the right credit card, you may very well be protected in that way. And if push comes to shove, don’t delay – just purchase the item again and return your original purchase for a refund.

What are your biggest buyer’s remorse stories? Do you keep track of item prices post-purchase, and do you think that’s good to do? Let us know in the comments below if and how you managed to get your price drop refunded.

5 things you didn’t know about Amazon

Sarah Tew/CNET

Are you an Amazon expert? Do you use tools like Honey to track price-drops and find lower prices from other sellers? Do you use Amazon Smile to automatically give to charity without even trying?

That’s all good stuff, but there’s more to the online behemoth than you might think. Here are four things about Amazon you probably didn’t know…

You can still get after-purchase price adjustments (maybe)

Amazon doesn’t offer price-protection, but your credit card might — and Sift will let you know if there’s a refund you can claim.

Screenshot by Rick Broida/CNET

Once upon a time, Amazon offered price protection: If a product’s price dropped after you purchased it, you could get a refund for the difference. Alas, that policy has been terminated.

That doesn’t mean you can’t still get price protection. It’s entirely possible — likely, even — that your credit card offers its own such perk. How can you find out? I’m a newfound fan of Sift, a free app that catalogs all the hidden benefits of your credit card.

All you do is link the card you use for Amazon purchases. From there, Sift will track your purchases and notify you of any price drops. (For retailers other than Amazon, the service will actually file a price-drop claim on your behalf.) If it finds one, just call up your credit card provider and file a price-protection claim.

Amazon doesn’t always have the lowest prices

It’s true: Amazon might be your go-to source for, well, everything, but that doesn’t guarantee it has the lowest prices.

What’s more, it doesn’t offer price-matching, so if you do find a better deal elsewhere… take it!

For example, suppose you’re shopping for an iPad. At the time of this writing, Best Buy has the current-gen 9.7-inch model (32GB) for $250. Hit up and you’ll see a price of $280. That’s from a third-party seller (aka “Amazon Marketplace”), because Amazon is not an authorized Apple reseller (Best Buy is, for example). So, you might find that Marketplace items aren’t always the cheapest.

Similarly, Best Buy has an HP 25es monitor for $140 to Amazon’s $197 (again, the latter is from Marketplace). And even Amazon-owned Woot is offering a Force1 Space Blaster 4-player laser-tag game for $70. Price at Amazon proper: $150.

Bottom line: Don’t just assume Amazon has the lowest price. It may have it some of the time, or even much of the time, but it’s always smart to shop around.

Fake reviews still exist

Don’t believe everything you read. Although the service has cracked down on incentivized reviews, the reality is that fakes are still rampant on the site, and can seriously misinform your purchases.

Suppose you’re in the market for an action camera. A GoPro will run you $200-$400 in the US, but there are countless knock-offs priced under $100 — in some cases well under. They look like GoPros. They come with many of the same accessories. And look at that 4.8-star review average!

So what’s the story here? Are those reviews legit and well-earned? Or were some — even many — planted there by a seller hoping to move more product?

Screenshot by Rick Broida/CNET

For answers, look to Amazon review-vetting sites Fakespot and ReviewMeta. They analyze the reviews and look for suspicious markers: overly enthusiastic wording, customers that have only one review, a product with lots of deleted reviews and so on.

The presence of “questionable” reviews doesn’t necessarily mean a product isn’t good, it simply means the average star rating might not be as high as you think. Find out more in my story on how to spot fake Amazon reviews.

2-day shipping doesn’t always mean 2-day delivery

One of the all-time great Amazon Prime perks is free two-day shipping, right? Right — so why do items sometimes take three, four or more days to arrive?

There’s some little-known fine print that explains this: Amazon doesn’t guarantee your order will arrive two days after you place it; it guarantees that it will arrive two days after it ships. If there’s limited inventory or some other issue, it might take a day or two before an item leaves the warehouse.

And don’t forget garden-variety shipping delays: Inclement weather can slow down all those delivery trucks and airplanes.

Amazon’s Choice is still kind of a mystery

You’ve probably seen those little black “Amazon’s Choice” badges on various product pages. For a long while, their meaning was nebulous; did that label mean the product was an especially good deal? A preferred pick of an Amazon reviewer? Something else entirely?

If you moused over the badge, you’d see this description: “Amazon’s Choice recommends highly rated, well-priced products available to ship immediately.”

Unsatisfied with that explanation, CNET’s David Carnoy went looking for answers — and didn’t really find any. But it’s a fascinating deep-dive into this head-scratching component of the country’s largest online store.

And there’s an interesting coda: About six weeks after Carnoy’s report appeared, Amazon started adding bullet points below each Amazon’s Choice badge: “Highly rated,” “Low Return Rate” and so on. In other words, the company now provides at least some explanation as to how that label is earned.

First published on March 6.

Update, March 8: Added more pricing information.

Update, May 2: Added Amazon’s Choice information.

Amazon Prime: 22 benefits every member gets.

When did Amazon stop offering price adjustments on purchases?

I normally wouldn’t bother with trying to get a price adjustment refund from Amazon, but the laptop I purchased through them (Amazon was the seller) dropped significantly in price less than 24 hours after the purchase (it’s shipped but I haven’t yet received it). I received a price adjustment on one thing years ago so I thought I’d give it a shot. I called them to ask about getting the new price and was told they no longer offer price adjustments. They told me that I would need to refuse the delivery and repurchase the laptop to get the new price.

I normally wouldn’t do this, but it’s too big of a difference to just overlook so I’m considering it. Has anybody else had this experience? Were people abusing the old policy before they changed it?

It sort of seems like poor customer service to me. Best Buy still offers price adjustments on purchases within a week.


Just received this response:


We work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere else. Therefore, we don’t offer post-purchase adjustments.

To read more about our pricing, please visit our Help pages:

We hope to see you again soon.

We’d appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,

Looks like they’re not offering that anymore.

Why Amazon doesn’t offer a ‘price match’ policy on the products it sells, according to the company

Amazon does not price match on its products, but tends to make up for it with low prices. Abhishek Chinnappa/Reuters

  • Unlike some major brick-and-mortar retailers, Amazon does not “price match” on the items it sells.
  • Amazon formerly offered price-protection guarantees, refunding the difference between the price paid and a new, lower rate if the price dropped, but it ended this service in 2016.
  • Amazon’s free shipping with a Prime membership and constantly fluctuating prices still make many products cheaper than those bought in stores or from other online retailers, even if Amazon’s pricing can’t be guaranteed as the cheapest.
  • Visit Business Insider’s homepage for more stories.

If you’re looking to have a product “price matched” to ensure you get the lowest possible rate offered by any retailer, you’ll have to look somewhere other than Amazon, though the site can often have the lowest price on items.

Soon enough, you’ll have to look somewhere other than Walmart, too, for price matching: while Amazon has never offered a price matching policy, Walmart has done so for years, but announced the coming end of the program earlier this year.

Why Amazon doesn’t offer a ‘price match’ policy

Amazon often has the lowest prices on products, but they don’t offer a low-price guarantee. The notable thing about Amazon is that their prices are constantly changing for several reasons, and often for a consumer’s benefit.

“Customers expect to find low prices in our store and our dedicated teams work hard to find and offer them the best prices, every day. Our prices change so that we can meet or beat the lowest competitive price from other retailers for our customers,” an Amazon spokesperson told Business Insider.

As the company constantly crunches data to determine the ideal price point of a product, in relation to competitive retail prices and the stock of items, the price of a given item may change as often as every ten minutes. There’s also the factor that selling partners on Amazon set their own prices. All of this can result in the often odd pricing you’ll see on the site, like $19.81 or $195.43.

Amazon prices fluctuate often, which can create odd prices (that may save you money). Steven John/Business Insider

Despite its lack of a direct price-matching policy, Amazon’s fluctuating prices continue to make it a price leader for customers, especially among online retailers. A 2018 report from Profitero, an eCommerce analytics company, showed that Amazon’s prices were on average “13% less expensive than other major online retailers in the US.”

Even if you take the time to cross-reference product pricing at Amazon against, say, Target, Walmart, and Home Depot, Amazon may well drop the price of that baby monitor or camping stove you bought just ten minutes ago.

In the past, Amazon did offer a “price-protection” guarantee refunding you the difference between the price you paid for a product and a new lower rate, but it ended that policy in 2016. Today, you just have to roll the dice on an Amazon purchase, hoping you’re getting the best price.

Related coverage from How To Do Everything: Tech:

  • ‘What is Amazon Locker?’: Everything you need to know about Amazon’s convenient delivery pick-up system

  • How to return a gift or purchased item on Amazon

  • How you can use a Visa gift card to shop on Amazon, despite it not being directly accepted

  • How to contact a third-party seller on Amazon

Most people shop on Amazon because of its large catalog and competitive pricing – prices so good that sometimes, they drop even lower just days after you’ve made a purchase.

When this happens, Amazon customers are generally able to request a price adjustment and be refunded the difference within seven days of purchase. According to a customer thread on Reddit, however, this is no longer an option.

In a statement to Recode, Amazon says the price adjustment policy only applied to televisions – refunds for all other categories of purchases fulfilled by Amazon were considered “exceptions.”

Some consider the move to be a direct response to startups that help customers track their purchase receipts and items bought to notify them when there’s a price drop. Amazon even noted to Recode that it advises against sharing account credentials with third parties (such as these price drop monitoring services) for security purposes.

It looks like the company is attempting to make its refunds and returns policies more strict overall –it also adjusted its Returns Policies for Amazon India to specifically exclude “Mobile phones, Tablets, Laptops, Desktops, Monitors, Cameras, and Camera lenses.”

For items outside that category or TVs, it’s back to the old return and repurchase route. Hope you kept the boxes your purchase came in.

on Recode

Amazon has quietly ended its price protection policy on all products except for televisions. The change to the company’s policy comes at a time when a handful of startups have launched to help consumers automate the process of requesting refunds when prices change on online sites, including Amazon and dozens of other e-commerce stores.

For example, newcomer Earny recently debuted a mobile app that helps consumers get their money back on purchases after price drops. Earny co-founder Oded Vakrat says that, so far, around 50 percent of the refund requests the app handled were for Amazon purchases. Earny also competes with Paribus, which offers a similar service both online and on mobile. Meanwhile, older sites like camelcamelcamel allow consumers to track Amazon price drops and receive alerts.

Prior to this policy change, Amazon’s price protection policy was already one of the least friendly to consumers, as it used to provide seven days of price matching on price drops. That means if you purchased an item from Amazon which the company later marked down, you could request a refund. However, unlike many stores, Amazon only matched its own prices for items, not competitors’ pricing — with the exception of TVs and cell phones.

In comparison, other stores have more pro-consumer policies, including Best Buy, which provides price matching during its return and exchange period (15 days is standard) and Walmart, which offers 90 days of protection, for example.

Vakrat says his company noticed Amazon’s policy change a couple of days after the startup’s launch in early May — or, around May 7th or 8th, 2016.

Initially, Amazon agents honored price-matching requests as usual, saying that if an item is shipped and sold by Amazon, the company has a seven-day price match from the time of delivery. For example, see the screenshot of the email below:

But when the new policy went into effect, customer service agents instead said that “with the exception of TVs, doesn’t offer post-purchase adjustments.”

Users on Reddit also noticed the policy change around the same time, with some of them even being told by agents that Amazon never offered its prior price protection policy — that the refunds it issued in the past were an “exception.”

Amazon’s website also now reflects the new policy, saying that:

“ consistently works toward maintaining competitive prices on everything we carry and will match the price of other retailers for some items. will price match eligible purchases of televisions with select other retailers. For all other items, doesn’t offer price matching.”

The site then links to its policy that explains how it will price match for TV purchases.

As for how this change will impact startups like Earny and Paribus? Vakrat optimistically referred to this blow as a “great opportunity” to show why consumers need startups like Earny to have their back.

Amazon insists that its price policy has not changed — it says that its prices are dynamic and that its customer service agents have made exceptions in the past, but that wasn’t the rule. In addition, Amazon wants to caution its customers that sharing their credentials with third-parties puts their accounts at risk.

Amazon offered the following statement on the matter:

Our customers expect to come to Amazon and find the lowest prices and we are obsessed with maintaining that customer trust. We work hard to find the best prices out there and match them for all customers every day. Further, we take customer security very seriously and want to remind them not to share their Amazon account credentials with anyone.

I recently requested a price drop refund on a product we purchased on Amazon and received the following message:


We work hard to find the best prices out there and match them for all customers every day. Our prices do change over time. With the exception of TVs, doesn’t offer post-purchase adjustments.

However, you can let us know about a lower price by clicking the “tell us about a lower price” link in the Product Details section of some product pages.

To read more about our pricing, go to our Help pages:

We hope to see you again soon.

We’d appreciate your feedback. Please use the links below to tell us about your experience today.

Best regards,

Amazon used to have a great price drop policy – refunds of price drops on any purchase within 30 days. Then it dropped to 7 days.

Now it seems to have been dropped completely with one exception. 🙁

The Price Matching Help page has been updated to say that Amazon will only price match televisions with other retailers. For other items, doesn’t offer price matching.


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Have you ever bought an item then realized, a week later, that the price has dropped?

It sucks. How do I know? This exact situation recently happened to us when we bought my wife’s new camera.

The price dropped a couple hundred dollars just days after we bought it.

We were bummed, but there was no way we would know that the price would drop ahead of time.

Just because you bought an item at full price and it is now on sale doesn’t mean you’ve lost out.

Instead of just being bummed and complaining, we decided to do something about it.

Here’s what to do if an item goes on sale after you buy it.

Get Your Price Drop Even After You Bought An Item On Amazon

You don’t have consumer rights that require a refund if the price is reduced after you purchase it, but a couple hundred dollars is way too much money to simply throw away.

So we decided to try to get it back. There are a few ways you can try to get a price drop after you bought an item, but none of them are guaranteed to work every time.

Use Your Credit Card Price Protection Service

Credit cards are awesome. Price protection is one of the awesome services that some credit cards may offer you. Depending on which program you have, the benefit may work differently.

For instance, I recently found out you can use Citi Price Rewind to get Black Friday prices before Black Friday. Here’s how I did it.

Some credit cards will automatically credit your account if they find a lower price for a registered item within a certain number of days after your purchase. Other credit cards will require you to submit information on the lower advertised price you personally found.

Regardless of how your particular program works, make sure you learn about the details and get your money back whenever you find a lower price within the time period.

Believe it or not, this might work to help you get an Amazon price drop refund now that Amazon will no longer give you a refund for price drops.

Return The Item And Purchase It Again

If you didn’t make your purchase on a credit card, then you can try out this money saving trick. Simply return the item you bought to the store and purchase it again at the lower price.

You need to make sure that you follow all of the rules of the store’s return policy, including the time period of purchase and what needs to be returned to get a refund.

You’ll also want to make sure the item is in stock so you can purchase it again. If it is out of stock, you may not be able to get the better price anyway.

Keep in mind, some stores charge restocking fees on certain items. If this is the case, it might not make sense to take this route, as you’ll lose some or all of the price difference to a restocking fee.

However, if the savings are greater than the restocking fee, you’ll recoup at least some of the difference.

This can be a big pain if you’re buying items online. That’s why I’d recommend trying the price protection tip for Amazon price drop refund attempts.

Ask The Vendor For The Price Difference

When the price dropped at the store we bought our camera, we decided to ask the vendor for a refund for the price difference for our new camera. All you have to do is ask. There is no guarantee this will work but it never hurts to ask.

The vendor was very reasonable and awarded us an in-store credit for the price difference. While we would have preferred a refund, something is better than nothing at all.

We would have tried the other methods above, but the price we received was a special unadvertised price so we wouldn’t have been able to use a credit card price protection service.

Since our item was purchased through the mail, we didn’t want to hassle with a return and re-buy, either.

Regardless of how you go about trying to get a refund for the new price difference, you should try. It never hurts to try to get some extra money back, especially if the difference is significant like our case with our new camera.

What do you think about these ways to get money back after a price drops on a recent purchase? Do you have any other methods you try?


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One of the best and longest running e-commerce websites is Amazon, and no matter what it is you need to buy, Amazon will have it. However, the price of your desired item may continually change depending on different situations, such as changes between supply and demand, the approaching of a certain holiday approaching, and competitor’s changing policy.

Amazon price adjustment means that sometimes after buying an item, the price can drop, and so you can miss out on what could be a great deal. So, what can you do if this happens to you?

In this article, you will learn how to find out if the price of the item you have bought has changed, and how to get an Amazon price change refund if this occurs.

Can I Get a Refund If Amazon Drops the Price on an Item I Just Bought?

Initially, Amazon allowed for a 30-day Amazon price guarantee for any items that were sold and shipped by themselves. However, they then reduced the time period of this guarantee from 30 to 7 days, and then even suspended the policy completely so the 7-day price guarantee can no longer be used. But, the Amazon price change refund is still available on all TVs that are purchased on the site.

On the other hand, if the price drops after you have purchased an item on the site, you can still manage to get a refund on the difference, i.e. an Amazon price change refund. Remember that this only will officially apply to items that are purchased and shipped by Amazon, and does not apply to items sold by other vendors that are active on the site.

Why Did Amazon Suspend Their 7-Day Price Change Refund Policy?

The main reason why Amazon suspended the 7-day price change refund policy is probably that the increasing number of people who require a price drop refund after purchase. This will have a higher occurrence around deal days such as Prime Day, Black Friday and Cyber Monday when prices will differ from normal. Amazon also reported difficulties in dealing with refunds of this type, and therefore have currently suspended any price change refund.

How to Get an Amazon Price Change Refund on Your Recently Ordered Product?

The best way to get an Amazon price change refund since they have changed the policy is to go through the “returns and refunds” page on the site. Once you get here, go to “Need more help” under the “help” section, and click on the “contact us” link.

If you are logged into your Amazon account, you can select the order in question and add it to the query. In the drop-down boxes, select “returns and refunds” for the issue, and “other return or refund issue” for the issue details. Into the summary box, make sure to enter “partial refund, price change”, and then select how you would like to contact Amazon on this issue – either by chat or an email. If you do choose to email them, then enter a friendly but firm message about the price change, and requesting the refund.

No matter what happens, make sure to always stay polite, and if there is a refusal to process a refund, you can contact them again by phone to talk with a customer service agent about the problem further. Remember that you will only have seven days from delivery of the item to request an Amazon price drop refund. Unfortunately, if the price has dropped after seven days, you are not eligible for a partial refund.

As mentioned earlier, price change refunds are said to only be available on items that were sold and shipped by Amazon, but this is in fact not always true. Many people have received refunds on items that were sold by third-party vendors on the site by following this method. This shows that it is always better to ask, just in case there is a chance to save some money on your item.

Amazon customer service is very helpful in solving your problems and will offer many solutions, including a partial refund. All three of the contact methods have proven successful in getting these refunds, whether you contact them by email, online chat or by phone.

There are even other ways of getting the refund you deserve. For example, you can file a claim with your credit card company through credit card price protection policies. This works when you buy something online and the price drops within a specified period of time (usually between 60 – 90 days from purchase), meaning the credit card company that you are with will refund you the difference on your purchase.

Another method is to request a full refund on the item, send it back, and then purchase the item again at the lower price. Please beware as there have been reports of accounts been banned if users have been returning too many items.

How Do I Know If Amazon Has Dropped the Price?

Normally, you can use price tracking tools or browser extensions to monitor and notify you of any price changes on items you are looking to purchase, or have purchased in case of an Amazon price adjustment. The price of a product will constantly fluctuate, and no one can remember the total price history of a product in order to make an informed purchase, and that’s where these tools come in handy. They help to reduce time spent on monitoring prices, helping you to get that time back for other things, or even on just enjoying the product you have bought.

For example, Honey is a browser extension that can help you to find the best time to buy a product on Amazon using price history charts and price alerts on your favorite items. Honey can also be used for finding and applying coupons when you shop online, so that you no longer have to search for codes for money off.

Another great price checking tool is, a website that creates Amazon price alerts and monitors price changes on the items you need. It also offers a browser extension that adds their price history charts, checking prices as you browse, helping you to decide if the current price of a product is, in fact, a deal.

Paribus is a tool that automatically stores your online receipts, determines if you are owed money on a product, and then helps to make the process as simple and efficient as possible helping you to get a refund on a product that has recently dropped in price. It also notes down every e-commerce website’s policy, so you don’t have to remember how long the price drop refund is applicable, it does all the work for you.

With any one of those tools, you can easily track the price of the product you have bought, and therefore make a claim for a partial refund.

Bonus Tips: How to Get Amazon Product for Free?

Well, now that you know how to get Amazon price adjustment refund, what else do you want from Amazon? Maybe free Amazon product is a good answer. Can you get Amazon product for free? The answer is positive. You can try some deal sites where Amazon sellers post discounted Amazon products to promote selling and drive traffic to thier Amazon store.

Among those deal sites, Cashbackbase stands out as it is a great community for people to get ont only amazing Amazon products but aslo up to 100% discount.

It is quite easy to save money on cashbackbase: Grad the deal, purchase on Amazon, submit the order, and then get money back.


Overall, there are many different ways that you can challenge an Amazon price adjustment in order to get a price drop refund. From using price checking apps and browser extensions to filling in a contact form on Amazon itself, you can get a refund on the price difference between when you bought the item and the new price drop. Make sure that you do this within seven days of the item being delivered, or else a refund will not be applicable on that product.

Let us know below if you’ve gotten an Amazon price change refund recently, and how your experience was. We would love to know how you got on!

How To Get a Refund from a Price Change on Amazon

As a major online retail giant, Amazon goes an extra mile to provide its customers with the best service possible. In fact, the company used to have one of the most liberal and generous refund policies and you could get a no-questions-asked refund on almost anything.

But a few years year ago, the policy changed and there are certain limitations now. To answer the question right away, you probably won’t be able to get a refund from a price change on Amazon.

That said, there are still some price-protected items for which you can get a refund should there be a significant drop. This is why it pays to take a closer look at the refund rules on Amazon.

A Short History of Price-Protected Refunds

At the start, Amazon offered a 30-day price guarantee on any item that they sold and shipped out. Soon after, the guarantee period went from 30 days to only 7 days and then it got suspended. This means you pretty much cannot get a price change refund nowadays, but there is a silver lining.

This type of refund is still valid for the TVs you buy via Amazon and some users report being able to get a refund on other items as well. So it’s worth to at least try, but you should be careful because Amazon keeps a watchful eye on all refunds and returns. Some users got banned since they went overboard with the requests.

How to Ask for a Refund

The process of asking for a refund on Amazon is pretty straightforward. Navigate to the Returns and Refunds page, go to the Help section, and select “Need more help”. There you’ll find a link to “Contact us”.

On the other hand, it’s even easier when you log into your account. Go to the order you want to ask the refund for and put it in the query. Choose Returns and Refunds from the drop-down menu, then “Other return or refund issue” to provide more details. Type “partial refund, price change” in the correct box and choose the contact method – email or chat.

Things to Remember

The refund email needs to be firm yet in a friendly tone and try to briefly explain about the price change. Needless to stay, you should be super polite regardless of whether your request gets refused or accepted.

There is a strong possibility you’ll get a refusal email as soon as your request gets processed, but all is not lost. Feel free to contact the customer service by phone and talk to the agent about your problem. And again, it’s necessary to stay calm and composed, passionate disputes are out of the question of course.

Don’t forget that there is a 7-day window to start the refund process. In case the item’s price goes down after 7 days the partial refund is not eligible.

Alternative Methods

Aside from Amazon, you might be able to get a refund from your credit card company via their price protection policy. You need to file a complaint (with the credit card company, not Amazon) and request a refund on the price change.

In general, this works for online purchases if the price goes down within a designated period of time (60 to 90 days after the purchase). This way the credit card company refunds your money. On the other hand, you can also ask for a full refund from Amazon.

Return the item and buy it again at the discounted price. However, you should be careful with the full refunds because if you do it too many times Amazon might ban you.

Why Did Amazon Change the Price Protection Refund Policy?

There is no official statement about the reasons for the change, but it’s safe to assume that the increasing number of requests is one of the culprits. For example, partial returns may surge around Cyber Monday, Black Friday, or Prime day.

In addition, the company reported certain issues with handling this type of refunds. On top of that, some customers abused the liberal policy asking for illegitimate returns which, in turn, cost Amazon a pretty penny.

How to Keep Track of Amazon Prices

There are quite a few tools and browser extensions that help you monitor price fluctuations on Amazon. They save the time you spend on tracking down the best deal. You also get a notification the moment the price changes on the item you are interested in.

Veni, Vidi, Visa

Despite the fact that Amazon tightened its returns policy, there still might be a way to get a partial refund. And if you get refused, there is always an option to file a request with your credit card company.

However, it’s best to save yourself the trouble and avoid impulse purchases. Take some time to track the prices and shop once you stumble upon a bargain.