Table of Contents
- This Mom Stole A $1,800 Stroller At Disney World And Got Caught Selling It On Facebook
- “I was there with no money, stranded,” Collazo told ABC News. “My husband had to fly over from Miami that same day, catch the first flight available to rescue me and my family.”
- Collazo posted a photo of the woman with the stroller on Facebook, and people actually found her!
- OCSO: Hernando Co. mom steals luxury stroller, leaves family stranded at Disney
- Undercover Tourist’s 20th Year Anniversary Celebration
- Mommy Frog’s Hop Tips for Using a Stroller at Disneyland
One mom was enjoying a day at Hollywood Studio in Walt Disney World, when things went horribly wrong. Lauren Collazo of Miami, Florida, claims she stashed her $1,800 Bugaboo stroller in the resort’s stroller parking lot while she enjoyed the day with her family. When she returned to pick it up, she found that the Bugaboo — which was holding her wallet, car keys and niece’s Epipen — was missing.
“I was there with no money, stranded,” she told WFTS News. “My husband had to fly over from Miami that same day, catch the first flight available to rescue me and my family.”
The mom reported the incident to security guards, who were able to check the surveillance cameras in the area. In the footage, they found another woman walking out of the park pushing the stroller with her own daughter in tow.
Collazo and her husband took a screenshot from the video and shared it to a Disney Club group, begging anyone with information to come forward.
“I took that picture and posted it on social media, and through the power of social media made it go viral,” she explained. “And I was able to obtain information on who this person is and actually see the post of my stroller being sold online.”
Through the post, Collazo found out that the thief had sold her stroller to another woman, named Thalia Rogers, in Texas. Rogers, who bought the carriage through a Facebook group, quickly figured out that her purchase was stolen, but at that point she had already paid $500 for it.
” somehow, I guess, found the post that Lauren had posted, and I don’t know if she freaked out or what happened, and she called us and said send it back to her. So, I didn’t even get the stroller,” Rogers told WCMH News. The robber allegedly made a request to UPS for the package to be returned after it was already in transit.
Since Rogers got in touch with Collazo, Orange County detectives were able to issue an arrest warrant for Michelle Craig, of Spring Hill, Florida, and confirmed to WFTS News that they are currently investigating her for a handful of other luxury stroller thefts at Disney. Craig has turned herself in to the Hernando County Sheriff’s Office and faces a charge of Grand Theft.
The stroller parking lot at Disney is a convenience for families with young kids who are visiting the park, but it’s important to keep valuables on you or stored in a locker, and to always use a lock (like the Buggyguard Retractable Stroller Lock) when leaving your stroller unattended.
Goodhousekeeping.com has reached out to Walt Disney World and Lauren Collazo for comment, but has not heard back. We will update this post as more information becomes available.
thanks to Thalia Rogers and the power of social media.
She also provided this image, which she claims is Michelle Craig’s Facebook sale listing of her stolen stroller.
Courtesy of Lauren Collazo Lindsey Murray Trends & Reviews Editor Lindsey works with the Good Housekeeping Institute to test and review products like appliances, bedding, baby items, and more
This Mom Stole A $1,800 Stroller At Disney World And Got Caught Selling It On Facebook
Stealing a stroller at Disney World seems like it would be easier than taking candy from a baby, but it sure takes some real chutzpah to actually pull it off, especially if it involves sticking your own toddler in someone else’s swanky stroller and wheeling her right out of the park in it. But that’s what happened recently at Disney World, when one mother found that her $1,800 stroller had gone missing, and another woman was spotted on camera wheeling a little girl right out of the park in it.
A mother named Lauren Collazo left her $1,800 Bugaboo stroller in a stroller park at Disney World while she and her family were on a ride at Hollywood Studios, and someone stole it. Not only did they get the stroller, but there were bags in it including Collazo’s wallet and her niece’s Epipen. The missing wallet meant Collazo was stranded at Disney World with multiple kids and no wallet, and Epipens can be extraordinarily expensive.
“I was there with no money, stranded,” Collazo told ABC News. “My husband had to fly over from Miami that same day, catch the first flight available to rescue me and my family.”
It really sucked that it happened at Disney, too. Disney is an expensive vacation, and if you’re going to go there, you want to take advantage of the fun you’re spending all that money for. It sucks that some random jerk could ruin everyone’s whole day like that.
Security footage showed a blonde woman pop a little girl dressed as Anna from Frozen right into the stroller, then wheel it out of the park like it was her own. Part of me is amazed that she was able to pull that off with a toddler in tow, because my toddler lives to narc on me. Mine would have been laughing, “Mommy made a mistake! Mommy took the wrong stroller!” to every single person she saw for the rest of the month.
Collazo posted a photo of the woman with the stroller on Facebook, and people actually found her!
The suspect was identified as a Michelle Craig, and not only did they find her, but another woman in Texas came forward and said Craig had just sold her Collazo’s stroller for $500 from a used Bugaboo exchange Facebook group. The stroller appears to be a Bugaboo Donkey, which is a convertible twin stroller that starts at around $1,400.
“She’s like ‘Oh my God, it still has the clips on it, it still has the tie wraps where your name was on it, do you recognize it?’ I’m like absolutely,” Collazo said.
Craig reportedly turned herself into police and faces charges of Grand Theft. Police are reportedly investigating her for potentially stealing other high-end baby items at Disney World, because it looks like this is far from the first time this sort of thing has happened. (And it does seem like a person who could so quickly pop their own toddler into a stranger’s stroller and coolly roll it out of the park like that may have done this before.) One of the major arguments in favor of buying a high-end stroller is that they tend to have a decent resale value, and that means that thieves who make off with a $1,800 stroller can usually get a fair chunk of cash for it on the secondhand market.
Fancy strollers might be an attractive target for thieves in tourist-heavy areas, so if you think you might have to leave a stroller unattended for a while, a bike lock could come in handy. Also, remembering to take one’s valuables out of the stroller is key, because there are a lot of stroller-stealing asshats out there, even at Disney World.
(Image: Facebook / Disney Club)
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OCSO: Hernando Co. mom steals luxury stroller, leaves family stranded at Disney
SPRING HILL, Fla. (WFTS) – A Tampa Bay area mother is accused of using her young daughter to steal a high-end stroller at Disney World, then flip it online.
It’s the last place you’d expect a mom to steal from other parents, but the search for a suspect led right to Spring Hill after a Disney surveillance photo went viral.
It was supposed to be a fun-filled day at Disney World, but Lauren Collazo said the happiest place on Earth was anything but on April 15.
Someone stole her $1,800 Bugaboo stroller while her family was on a ride in Hollywood Studios.
“It was the fact that she took it away from me the day that I needed it the most and ruined everybody’s day at Disney,” said Collazo, of Miami.
Also missing was everything underneath the stroller; her family’s car keys, wallets and her niece’s EpiPen.
“I was there with no money, stranded,” Collazo told ABC Action News via Skype. “My husband had to fly over from Miami that same day, catch the first flight available to rescue me and my family.”
WFTS obtained a Disney surveillance picture, showing the alleged thief using her young daughter in the con to slip away in Collazo’s stroller.
Orange County detectives issued an arrest warrant for Michelle Craig, of Spring Hill.
Craig turned herself into the Hernando County Sheriff’s Office Wednesday, she faces a charge of Grand Theft.
The theft went viral on social media. A Texas woman contacted Collazo after buying her stroller online from Craig.
“She’s like ‘Oh my God, it still has the clips on it, it still has the tie wraps where your name was on it, do you recognize it?’ I’m like absolutely,” said Collazo.
WFTS tried asking Craig about the numerous other high-end strollers we found for sale on her Facebook page in the past, along with the designer purses and diaper bags.
No one answered the door when we showed up to get her side of the story.
The Orange County Sheriff’s Office confirmed that they are actively investigating Craig for other recent luxury stroller thefts at Disney.
“It’s time to find a different job and a different hobby that’s not stealing from other moms and ruining families’ days,” said Collazo.
WFTS asked a representative of Disney if they plan to ban Craig from their parks after this investigation and what can be done to safeguard strollers when parents are on rides.
A Disney spokesperson has not returned our request for comment.
How many times have you left a stroller unattended while you went on a ride or into a show at Disneyland?
How many times was the stroller – and everything you left in it – waiting for you when you got back?
Maybe a park employee moved the stroller while you were away, but I’d wager that few theme park fans have found their stuff missing entirely after a ride. And in the unusual situations when that does happen, it’s often a case of mistaken stroller identity, when a family pushes away a stroller they thought was theirs.
The rows of strollers in Tomorrowland at Disneyland parked between the Star Tours and Buzz Lightyear attractions stretch nearly as far as can be seen, and block off some of the walking area in the land, frequently making it very congested. (Photo by Mark Eades, Orange County Register/SCNG)
That’s why so many Disney fans have been freaking out over a recent story from Walt Disney World about the theft of an $1,800 stroller and its contents from a family at the Disney’s Hollywood Studios theme park. A Florida woman was charged after the person who later bought the stolen stroller online identified the seller to police. But the big reason the suspect was caught was that Disney’s ubiquitous surveillance cameras caught her in the act, and the images went viral online.
Let’s forget for a moment the issue of just how much Big Brother Mickey is watching in the parks to consider why so many people are bringing heavily loaded and expensive strollers into the parks in the first place.
This is a designated stroller parking area in Tomorrowland at Disneyland near the Star Tours attraction. While it sits empty, most visitors with strollers prefer to park them underneath the old Peoplemover track. (Photo by Mark Eades, Orange County Register/SCNG)
Look, I get it. My kids were toddlers once, too. I remember schlepping our diaper bag into Disneyland back in the day, complete with multiple diapers, wipes, a change of clothes, a couple of blankies, a baggie of Cheerios, juice boxes, and a sippy cup or two.
But with so little available space on pathways at Disneyland on even moderately crowded days anymore, I appreciate when other fans around me in the park decide to travel lightly and leave the bulky bags and strollers at home. And you can’t break, lose or have stolen stuff you don’t bring to the park.
Here’s the question: Do you want the convenience of having everything you might need close at hand in backpack or bag, or the convenience of getting around the park without being loaded down like a Sherpa ascending Everest?
It’s easier to bring a bulky backpack to Disney than to many other theme parks, which often require stowing packs in lockers while you ride. But I can tell you from personal experience that hauling those bags and an SUV-sized stroller around the park changes your experience versus going around the park with a slimmer pack and a child who’s happy in a fold-up or a Disney rental stroller. With less stuff to haul, your focus moves from the burden of your load to the park around you that you paid to enjoy.
A cast member in Tomorrowland at Disneyland has the task of keeping the parked strollers organized in neat rows as they take up much of the walking space beneath the old, unused, Peoplemover tracks near the entrances to the Star Tours and Buzz Lightyear attractions. (Photo by Mark Eades, Orange County Register/SCNG)
Some people need to carry special medical supplies and equipment when they visit the park. But if that’s not the case for your family, maybe consider breaking the pack-rat habit? Knowledge and experience can free you to leave some of that load at home.
Don’t want to carry around the stuff you buy in the park? You don’t need a big stroller to use as a shopping cart. Disneyland and most theme parks have free bag check services for in-park purchases. They’ll store your stuff until you are ready to leave for the day.
A sea of parked strollers beneath the old Peoplemover and Rocket Rods tracks in Tomorrowland at Disneyland. (Photo by Mark Eades, Orange County Register/SCNG)
All major theme parks have baby care centers. Get to know what they offer, so you will know what you can get from them should you opt to travel more lightly, yet get caught in a pinch – same for first aid centers. My family has gotten plastic bandages, over-the-counter painkillers and even feminine supplies from various parks, often at no charge, over the years. Theme parks don’t have to be wilderness back country, where you need to pack in everything you might possibly need.
And just as soon as the kids are old enough to walk instead of ride their way around the park, let them. Don’t worry about making time or whether they’ll get crushed in the crowd. They won’t. Just stick with them and let them lead for a change. They’ll remember more of their trip that way, and you might just discover something new by seeing the park at a child’s pace.
Disneyland might be marketed to the public as the Happiest Place on Earth, but sometimes it makes thieves happy, too. Like any place where tens of thousands of people gather daily, things get stolen. Especially the most ubiquitous symbol of parenthood: The baby stroller.
People who would never leave their bicycles unlocked in front of a store back home will innocently leave a $1,500 baby stroller unattended while they go on Space Mountain or the Jungle Cruise, never thinking that anyone would be brazen enough to walk off with it.
But, yes, people do. Sometimes, just so they can plunk their own tired kids into it, in which case security guards will find it left in the parking garage at midnight.
But, sometimes, they’re lifted by more practiced thieves who walk out of the park boldly with your prized carrier and then sell it on Craig’s List the next day. Even if they don’t walk off with the entire stroller, they might go through the contents, knowing that people operating in “vacation mode” often don’t think twice about leaving valuables in the pockets.
“It’s not rare, I guarantee it happens at least once a day,” said Ari Merino of Downey, an agent with Fairy Godmother Travel and a Disneyland fan herself, who now brings a collapsing stroller that fits in a backpack, after having one stolen at the park.
“Disney has created this culture of fantasy, and people believe everything is safe there,” Merino said. “You’re on vacation. ‘Oh, look! There’s a princess!’ People don’t think that they’re leaving a four-figure investment lying around.”
Strollers are lined up in a parking area next to It’s a Small World in Fantasyland at Disneyland in Anaheim on Wednesday, Feb 14, 2018. (Photo by Jeff Gritchen, Orange County Register/SCNG)
A spokesman for the Anaheim police department said he couldn’t say how many strollers are stolen at the park. He downplayed the issue and said it’s rare. In 2013, Anaheim police told the Register they received about one report per week.
Anaheim police Sgt. Daron Wyatt said typically such thefts go in waves, often targeting the higher end models, though it’s difficult to measure because they are all recorded as petty thefts.
According to an email from Wyatt, an Anaheim police sergeant who works the Disneyland station “said the number could be misleading anyway, because many times people report their stroller or personal property stolen and it is later found in a different location in the general area (all in one piece). Some people admit they forgot where they left it and others are adamant it was taken and somebody moved it. We unfortunately do not have crystal balls to let us know which is the truth.”
“The Sergeant also said that the number of reported thefts is tiny in comparison to the number of people who travel through Downtown Disney and the parks every day,” Wyatt wrote in the email.
But strollers these days aren’t always petty thefts.
A glance at the online Craig’s List classifieds for areas near Disneyland showed a Thule Chariot Cougar 2 “likely new” stroller offered for $450, a “like new” Orbit Baby stroller for $540, an UPPAbaby Vista Stroller and Mesa Car Seat System for $1,000, a “like new” Bugaboo Bee 3 stroller for $350 and more.
Disney spokesman Robert J. Koontz said that “an extremely small number of strollers, just a fraction of a percent, are affected. We recommend that guests always take their valuables with them.” He pointed out that Disneyland rents strollers for $15 per day, or $25 per day for two.”
So how often are strollers stolen? Well, it’s hard to say, especially because many people don’t bother to report the theft to the police, either because they don’t believe it will be returned, or they don’t want to take the time from their vacation.
Also, it’s Disneyland. The Magic Kingdom. Who thinks about bad guys operating there?
Some avid fans said they prefer to rent one at the park than bring their own. When strollers are stolen, victims reported that Disneyland employees often went out of their way to help find them and, if they were rented from Disneyland, replaced them. In some cases, Disneyland has offered to replace items purchased in the parks that were later stolen, victims said.
“I don’t take my expensive stroller to Disneyland, it’s too much of a risk,” said Jasmin Valenta of Lake Forest, a mom of two kids. “I just take a cheap umbrella one instead.”
In 2017, a woman was charged with grand theft accused of stealing a pricey stroller at Walt Disney World in Florida, after photos of the theft went viral. She used her small daughter, dressed in a Frozen costume, as an accomplice. The woman who owned the stroller was stranded, after her wallet, keys and all the family’s belongings that had been on the stroller were taken. It was eventually returned after a woman in Texas realized her Craig’s List purchase was the stolen item.
In December, the Orlando Sentinel reported that another woman was arrested after she allegedly sold a stolen stroller to an undercover sheriff’s deputy that was marketed on Facebook Marketplace. The owner saw the marketplace posting and, fortunately, had the stroller’s serial number, leading to its return.
But such arrests are rare, and few people think about safety when they’re in the parks.
“You walk in there and go into La-La land,” said Disneyland annual passholder Ana Espinoza of Long Beach. “People forget there are people out there who are not honest.”
Espinoza said her stroller was stolen a few months ago outside It’s a Small World. A Disneyland employee helped her look for it, and then she saw a woman pushing it around with a child on board.
“If I hadn’t seen the lady, I wouldn’t have gotten it back,” Espinoza said. “I said, ‘Did you think you were just going to walk off with our stroller? She said, “This is mine.”
Espinoza said she had put her name on the bottom of her stroller, so Disneyland security was able to turn it over and verify her ownership.
On another occasion, a guest said she saw a man walking out of the park with her stroller, confronted him but he refused to give it back. By the time she found security, the man was gone.
“It happens quite frequently,” Espinoza said. “Being a former employee, I can tell you. I worked Main Street retail and people would come in and report it. They’d be looking all over. I think it’s more now that strollers are so much more expensive. You can see $1,500 strollers walking around now. If I had a $1,500 stroller I would definitely never take it to Disneyland.”
Espinoza said she now brings a cheaper stroller to Disneyland, and gives it to her aunt to use as well. “Even with a cheap $20 stroller, my aunt worries.”
Signs direct visitors where, and where not to park their strollers near It’s a Small World in Fantasyland at Disneyland in Anaheim on Wednesday, Feb 14, 2018. (Photo by Jeff Gritchen, Orange County Register/SCNG)
Paul Aragon of Placentia, who said he worked at the park for nine years and now is an annual passholder, remembers when his son’s stroller was stolen many years ago.
“I put it to the side where I knew I could find it easily,” Aragon said. “It wasn’t an expensive one. My diaper bag was taken, and my son was a toddler. Thankfully, I didn’t live that far away, so I could go home and get diapers.”
Usually, Aragon said, when he would get complaints about stolen strollers during his years working Fantasyland, it would turn out that the strollers had just been moved because they were blocking the way. But, not always.
“Strollers are just wall-to-wall now, so it’s easy to steal them,” said Paul Aragon.
So, how can you prevent people from walking away with your child’s favorite mode of transportation?
Travel agent Merino said she used to bring an old, “messed-up stroller with a rip in it” to Disneyland, but now she actually packs a stroller that folds small enough to fit into a backpack. “If my clients want to bring a stroller, I recommend an umbrella stroller,” she said.
How to keep your stroller safe:
- Buy a wheel lock. Do not attach the stroller to rails or fences, because sometimes they must be moved to make way for a parade, for example. But strollers with locked rear wheels can still be moved for short distances.
- Put your name and etch your drivers license number on the stabilizing bars underneath, which will provide proof of ownership.
- Don’t leave anything valuable in the pockets.
- Take a photo of your stroller with your kids in it as you walk into the park, in case you need it later for identification purposes.
- If you buy merchandise on Main Street, keep your receipt and pick it up on the way out, so you don’t have to store it in the stroller while it’s unattended.
Strollers are lined up in a parking area next to It’s a Small World in Fantasyland at Disneyland in Anaheim on Wednesday, Feb 14, 2018. (Photo by Jeff Gritchen, Orange County Register/SCNG)
Is it just me or is loooking up ways to prevent stroller theft at the happiest place on earth got you feeling a bit sad?
It is not my favorite topic, nor one I’m writing with a great deal of excitment. But it has to be done, especially considering how easy and affordable these products are. Being apart of many Disney Travel Facebook Groups I think I hear about Stroller Thefts more than the average. It’s totally a thing and extremely preventable should you go in prepared.
I have put together a few tips in how to prevent stroller theft in Disneyland, Disney World and HECK! for that matter everyday life. They’re not difficult to do, they will not break the bank, and they are quite helpful for your upcoming trip to the Happiest Place on Earth.
Let’s start things off with the simplest of them all;
A Stroller Wheel Lock is not new. It’s been around for ages and can come in extremely handy, wherever you go. However, there is a trick on how you can actually use it in any Disney Park. Some use their wheel locks to connect their Stroller to a stationary item, for example a fence at the park. In all Disney Parks this is a big no-no! You cannot for any reason lock your Stroller to Disney property, what you can do however is lock your 2 wheels together preventing someone from easily walking off with it. In a sea of strollers, if someone is looking to steal one, I’m certain they will go for an easy target. The stroller with a Wheel Lock will not be one of them.
With many great options out there, you’re looking at a price tag between $10 and $30 for a Stroller Wheel Lock; here are our favorites:
Buggyguard Stroller Lock // Master Lock Cable Lock // Buggygear Stroller Lock
Next we have your Tech-Lover options for keeping that Stroller Safe;
A bluetooth tracking device can not only help you track down your keys that you’ve lost for the 12th time this week. Or the phone that you could’ve sworn you just put in your purse. It can now also keep track of that stroller of yours. Connect a TILE to your Stroller and know where it is always. A recommendation I saw on one of my amazing Disney Traveling Facebook Groups, I praised her for her geniusness and ran and got some for our family. Not only will a Tile be hanging somewhere on our stroller, but also on our keys, in our luggage and of course on my cellphone. I’m determined to never lose a thing again!
Not all tiles are the same, let me explain. While the tile Style is perfect for your keys and purse, the tile Sport is great for the stroller, your luggage and anything that may be treated… ruggedly. And finally the tile Slim would be for keeping track of all small things. Like your passports, your planner and how about inside that cellphone case?
Tile Style // Tile Sport // Tile Slim
Next we come at you with some basic Stroller Hacks thanks to Disney Fans and Pinterest;
From permenantly marking your name on your Stroller, to a DIY Stroller Name Plate and even obnoxiously decorating your stroller to the point where nobody would want to steal it. These Stroller Hacks are just that, a smart but fun way to deter someone from chosing your stroller as theirs. Didn’t they learn anything from Dora? Nobody likes a theif, right Swiper?
The first recommendation is putting your name permenantly somewhere on that stroller that’s EASY TO SEE. Want to take it next level? Have your stroller canopy embroiydered with your family name. The idea came from another serious Disney fan, Melanie. She had her’s done in California at Janene’s Embroiydery. Locals can pay her a visit and those from afar are welcome to inquire with her on pricing.
Second Stroller Hack is a DIY Stroller Name Plate. We found this one on Pinterest, Laura over at Pink Cake Plate created a free printables for us to use. Take it to your printers, have it laminiated and zap-strap that baby to the stroller handles. I get that it’s something that can be cut off with a bit of effort, but that’s the whole point. If too much effort is involved in stealing your stroller, this will hopefully be enough to not have it a target.
And finally, decorate your stroller like it’s your childs FIRST BIRTHDAY. Leave no decoration behind and make the very most of every inch of space. Balloons, battery operated twinkly lights (also great for trying to spot your stroller at night) and bright colored bandana’s. Not only a great way to pick your ride out in a magical sea of strollers, but a good deterant for those who don’t want to stick out like a sore thumb when trying to make off with a stroller that isn’t theirs.
Embroiyder Stroller Canopy // Custom Family Name Plate // Decorate with Disney
Other incredible (and hilarious) suggestions for preventing Stroller Theft at Disneyland were hanging a “fake” dirty diaper from your stroller handle bars. Ain’t nobody gonna’ steal that! Another great tip was to take a picture of your stroller when entering the park. Should anything happen to it and you need to report it missing with a Disney Cast Member you will have a photo of exactly what it looked like and it’s visable contents (you can thank Tamara, another Disney-Finatic over at Discovering Parenthood for that one). I read another great suggestion which was to leave your expensive stroller at home and don’t take the chance at all. Buy an umbrella stroller for the sole purpose of park visits (most are under $20) or else rent one from the Disney park.
And finally, a Disney Tip I did not know. Anything you buy in the park itself can be sent to the front gates at no charge giving you no need to lugg around all day long. This makes the chances of your beloved souvineers getting lost or stolen completely impossible. Ask a Disney Cast Member upon making your purchase to have it held for you at the front gates. Another option is to have it delivered to your Hotel if you’re staying at a Disney Resort. Find more detailed information here on the Disney website.
Hopefully you all found this information helpful and it will help with easing your mind during your next Family Vacation. Preventing Stroller Theft at Disneyland is something we can all do together. As is raising a family, it takes a village.
Check out some of our other Disney Hacks we’ve shared on our website and YouTube Channel;
THE BEST DISNEYLAND MOM HACKS (like to to get Dole Whip faster)
DISNEYLAND’S PHOTOPASS VS. MAXPASS
WHY DISNEYLAND IS SO MAGICAL FOR KIDS (a different way to think about it)
THE MOST UNIQUE AUTOGRAPH BOOKS FOR DISNEYLAND
FREE PRINTABLE STROLLER SIGN FOR DISNEYLAND
Undercover Tourist’s 20th Year Anniversary Celebration
Mommy Frog’s Note: As of May 1, 2019, stroller wagons are no longer permitted in the parks (wagons were already not permitted). Strollers must be no larger than 31 inches wide and 52 inches long. Disneyland began renting double strollers on May 1, 2019. These changes are intended to help ease guest flow and congestion. Additionally, loose and dry ice are no longer permitted in the parks. Reusable ice packs are recommended. As of Dec. 1, 2019, outside stroller vendors must meet Disneyland Resort hotel guests in person.
You might be struggling with whether you need to bring your stroller to Disneyland or leave it at home. A stroller can be a huge help, but at times it can be a hassle. Maybe you are thinking of renting a stroller, and again, that comes with a whole new set of conveniences and inconveniences. Here are 10 tips for using a stroller at Disneyland to make the decision-making — and stroller-using — process much easier on you.
Mommy Frog’s Hop Tips for Using a Stroller at Disneyland
1. Save money by bringing your own
If you have a multi-day trip, you can save money by bringing your own stroller. You can save from $15 to $35 per day! We are always looking for ways to save money at Disneyland, so bringing our own stroller can help us save money. Your own stroller can be easier to find. Plus, it is a familiar spot for your little froglet. It’s nice to be able to take it with you back to your hotel.
A negative to bringing a stroller is that it is harder to deal with on buses and shuttles. You have to remove your tadpole and fold the stroller up. The front row of first and last cars of the parking structure shuttle have more space for strollers with wheelchair tags, but these rows also have significantly longer lines. You do not have to fold the stroller up in those seats if you have a wheelchair tag, but you have to remove your child.
When bringing your own stroller, you may find it easier to use the new pedestrian ramps from the parking structures to Downtown Disney. Then, walk to the parks. You can skip having to fold your stroller for the parking tram that way.
One of the benefits of staying at a Disneyland Resort hotel or one of the hotels near Disneyland is that you may be able to walk back to your hotel without having to remove a child and fold a stroller for transport. ICYMI: you can now get a jump on saving at on-site Disneyland Resort hotels (in addition to other hotels in the Anaheim and Los Angeles area) with discount hotels rooms when booking hotels through Undercover Tourist! Ribbit, ribbit!
Keep in mind that strollers larger than 31 inches wide by 52 inches long and stroller wagons are not permitted. These guidelines went into effect May 1, 2019. Disneyland does not even allow a stroller wagon that is smaller than the allowed measurements. The stroller needs to fit the guidelines when it goes through security. You may see temporary rectangles on the ground at the parking structure, lots and some security locations. You can use them to check your stroller size. If your stroller is right at 52 inches long when the seat is upright, then make sure it fits the guidelines when you go through security. If you have a hard time measuring, try putting some painter’s tape on the ground in a 31 inch x 52 inch rectangle, and wheel the stroller over it to check.
Despite the changing stroller rules, children with disabilities who use a stroller as a wheelchair will still have their needs met with accommodations. Nothing has changed there. Call 407-560-2547 if you have any questions about these updates. We have seen some exceptions for people who use their stroller as a wheelchair and have a special tag noting this. If your older child with disabilities needs a larger stroller, you might look into a medical device push chair. It will be treated as a medical device and not subject to the new stroller guidelines.
Do you have a tiny baby and prefer to use an infant carseat that attaches to a stroller? Then definitely bring your own. If your baby cannot sit up yet, or if you have a child who likes to recline for nap time, bring your own stroller. The hard plastic seat does not recline or support a newborn. The double stroller does recline a bit, but the backseat is really tight.
2. Rent a stroller for convenience
Perhaps you cannot fit a stroller in your car with all of your luggage. Maybe your child has grown out of a stroller, but finds a long day of park hopping to be a bit too much for his or her little flippers. Or you might find that your current stroller no longer fits the guidelines. If these are true for you, you can always rent a stroller for the day at Disneyland (or for your your trip) from an off-site rental company.
The temporary Disneyland rental single strollers look a bit like plastic jogging strollers, but don’t get too attached. A new type of stroller will eventually replace them. Single strollers cost $15 per day and double strollers strollers cost $35. Disneyland still rents two single strollers for $25. The sign does not list this option, but you can ask. The rental double strollers are one seat in front of the other. That back seat is pretty small. The front seat does recline and there is a storage basket underneath. However, the back seat child may put his or her feet on anything in the storage basket.
Renting a stroller can mean less hassle when taking shuttles and buses into the park. You can park hop with your rental stroller, taking it between parks with you. You can also take it into Downtown Disney to the edge of the security screening areas. But you cannot take it to the hotels, which are outside of the screening area.
We’ve had several guests recommend renting a stroller from City Stroller Rentals. Their strollers are compliant with the new Disneyland size limitations. You can take them off the Disney property. The company rents strollers and baby equipment, too. So if you need a pack ‘n’ play, high chair or other item, you can add that onto your stroller rental. City Stroller Rentals rents single, double and sit and stand strollers. They also rent special needs strollers. The company cleans the equipment well after each use, which is nice to know.
You can have your stroller delivered to most hotels within three to four miles around Disneyland. City Stroller Rentals may also deliver to hotels outside that area. For some hotels, you do not need to be present for drop-off and pick-up. For others, you need to meet the vendor. As of Dec. 1, 2019, Disneyland Resort Hotel guests must meet outside vendors in person at specified locations for delivery and pickup.
3. Rent in advance at the ticket booth
You can maximize time at Disneyland by renting a stroller in advance if you are buying tickets at the ticket booth. Save time by heading straight to the pick-up area to the right side of the Disneyland entrance gates. Be sure to keep your receipt on you! If you lose the stroller in the park, you can get a free replacement in the park with the receipt. (In other words, do not leave the receipt in the stroller or it can’t help you if you lose said stroller.) You can find a replacement stroller at Disneyland locations including:
- Pooh Corner
- Little Green Men Store Command
- Gag Factory
- Westward Ho
- Seaside Souvenirs (in Disney California Adventure)
4. Buy a stroller at Disneyland
Disneyland sells strollers (at the rental location) that fold up smaller at Disneyland. These strollers fit children 40 to 50 pounds and smaller. This might be a better deal for you if you are traveling and decide a stroller would be a good idea after all, but you want to also use it outside of the parks. They run about $60.
5. Mark your stroller or take steps to secure it
Whether you bring your own or rent, make your stroller stand out. Because sometimes people move strollers, you may have trouble finding it again among a sea of similar strollers. Tying a sweatshirt, ribbon or balloon on it or finding some other way to temporarily mark it can save you time in hunting for it later. When bringing your own stroller, be sure to write your name or engrave it onto your stroller — if there were a dispute between you and someone who mistakenly thinks your stroller is theirs, you can’t argue with a label. Take a picture of your stroller at the start of your visit. It can help you identify it in case of temporary loss or to prove it’s yours.
It’s probably best not to bring your most expensive stroller. If that expensive stroller for comfort is important to your child, you’ll want to make sure the stroller is secure. You may not lock your stroller to any object in the park, or a cast member will remove it. You may be able to bring a wheel lock or thin bicycle lock to lock the wheels to each other or the stroller, but no chains. The stroller should still be moveable by cast members. We’ve met some guests who hide a tracking device such as a Tile in the stroller if they are worried about losing it.
6. Park your stroller in designated areas and leave it for longer periods
It can be challenging to constantly transition a baby in and out of a stroller, find parking, find the stroller and move through crowds. When taking a toddler or preschooler, we tend to use the stroller for larger distances. But then we park it in one area or land and go on several attractions in that area before getting back in. If we are in Fantasyland, we park it in an approved stroller parking area. We leave it until we are done with Fantasyland and hop back in as we move on to another land.
That brings us to where to park. If you abandon your stroller in front of a trash can or bench, it will not be there when you return. It will probably not be too far, but employees will move strollers to more appropriate places. They do this so they do not inconvenience other guests or create a tripping hazard. Going on a stroller hunt is not fun. You will find designated stroller parking areas near most attractions. That being said, other people will come and go with their own stroller while you are away. That’s why you can expect to find your stroller relocated in those areas. Cast members constantly move strollers to keep the area neat and to ease the flow of pedestrian traffic.
7. Plan ahead for parades and fireworks
Foot traffic can be very crowded and challenging before and after fireworks. Some areas work better for strollers than others. If you are the type to camp out early for fireworks, you might find a spot right in front of the castle where you can keep your stroller with you. You tadpoles can rest in it until show time. For most viewing areas, you will be in a sea of standing people, so having a stroller during fireworks is a hassle. If you know where you are headed after the show (i.e., the exit or another land), you can park there ahead of time. It’s easier to maneuver through the post-fireworks crowds without a stroller.
For parades, that option will vary based on your needs. Many kids like to sit on curbs along the parade route. You may want to park your stroller at your next destination, but if your child can get a nap out of waiting for the parade, keeping it close can have its advantages, too. You can store a thin blanket or tablecloth in your stroller to lay on the ground and sit on to claim a space before the parade.
8. Watch out for other people
Traveling with a stroller means sometimes it will be harder to move though crowds. You will need to exercise patience and move more slowly and watch out for others’ ankles. Do not ram into other people who inadvertently cut you off or are moving slowly in front of you. Everyone needs to behave like a prince or princess and be courteous to other guests. Most people aren’t trying to cut you off. They are probably just distracted by all of the scenery and not paying attention.
9. Use your stroller for storage
A stroller makes a great “shopping cart” for your sweatshirts, diapers, snacks, water bottles and souvenirs. A backpack can get very heavy. Being able to leave items in the bottom of the stroller can really save your back. We take our tickets, wallets, keys, rental receipt if we rented and camera with us. But we leave anything that is replaceable in the stroller. At security, you will have to remove bags from the stroller to have them checked. It is quite common to see people pushing strollers laden with backpacks, blankets and water bottles while the kids walk. If it gets to be too much, you can always rent a locker, especially for items you can’t bear to lose.
10. Follow the flow of traffic
In the United States, people stay to the right when driving and walking. Sometimes at Disneyland, the cast members redirect the flow of people. Go with the flow and do not try to fight your way upstream with the stroller.
If you are bringing a baby or toddler with you to Disneyland, here are more helpful tips for making your day with a little one much easier. If you have a bolter, it is easier to keep your eye on him or her in a crowd when strapped into a stroller. Children who are normally too big for a stroller may benefit from using one at Disneyland. Sometime we walk 10 miles in a day in a visit! It is much easier to put tired children in a stroller than to carry them or be stuck in one spot, resting.
If you have a mix of ages, from teens to toddlers, you can definitely get more mileage out of the little one with a stroller. He or she can take some breaks or naps in the stroller. A stroller can be the thing that helps you meet everyone’s needs in the family and stay longer in the park without a meltdown. Don’t let anyone guilt you out of one. Only you know what your family’s needs are!
Many children have hidden disabilities but do not require a wheelchair, so being in a stroller can help them enjoy the park, too. Always be kind, because you do not know another family’s situation or reasons to use a stroller at Disneyland. If your child has disabilities and uses their stroller as a wheelchair, there is a special stroller tag. Pick up the tag at Guest Relations, City Hall or the Chamber of Commerce. The tag indicates to cast members that the stroller can go places where a regular stroller is not normally allowed.
We also know adults who have disabilities who use a stroller for support. Maybe they do not need a walker at home, but in a crowded theme park when they are on their feet all day and at risk for being bumped, a stroller offers stability. They also get the stroller tagged to alert cast members that they need it for support.
Have a question about using a stroller at Disneyland, or have a tip we didn’t mention? Share them in comments below!
Related: A Mom’s Secrets to Taking a Baby to Disneyland