Hilton at home reservations

You will serve as the first point of contact answering inbound calls from our customers. You will have conversations with our customers to understand their needs, answer questions, and provide personalized solutions. This means being able to perform various roles, based on training provided. This includes (but is not limited to) – advising, selling, responding to inquiries/requests, and resolving customer issues/complaints.
Every call is an opportunity to build trust with our guests, and convert every customer into a lifetime Hilton guest. You will live our Hilton values and HRCC tenets at every touch-point, and will be empowered to create an effortless experience by providing the right solution(s) for each customer.
More specifically, you will:

  • Deliver excellent service by answering back-to-back calls throughout your shift and responding in a friendly, timely, and consultative manner, using discovery principles to uncover the customer needs and matching to the appropriate Hilton offering or solution.
  • Develop an understanding of Hilton and partner offerings (e.g. timeshares, car rentals, credit card, etc.), and then utilize that knowledge to maximize revenue through consultative selling.
  • Demonstrate competency proficiency combined with meeting specific sales and customer service goals and metrics daily. Examples of required metrics and competencies include: customer satisfaction scores, revenue generated per call, upselling, cross-selling, first-call resolution, communication, good judgment, and customer focus.
  • Demonstrate a high-level of accountability and engagement by identifying areas of opportunity to improve the customer experience and driving recommendations/solutions that improve every interaction.
  • Display an ability to tactfully acknowledge service failures and identify service recovery options in order to maintain customer loyalty.
  • Build appropriate connections and trust with the customer to effectively counteract objections through negotiating and/or upselling and cross-selling.
  • Utilize various resources that provide information on the property (e.g. location, promotions, transportation, etc.) to offer clear and accurate details to customers.
  • Effectively use tools to respond to customer inquiries, including (but not limited to) reservation requests, Hilton Honors account/promotional information, service/stay related concerns, etc.
  • Be receptive to feedback and apply performance improvement suggestions quickly.

Live Organizational Tenets:

  • Advocate relentlessly for the customer and share broadly
  • Build systems, processes, and training to deliver exceptional experiences
  • Celebrate and recognize successes
  • Innovate fearlessly
  • Trust each other and use good judgement

Additional Requirements:

  • You will need to be flexible with your schedule. Your work hours will be based on business and customer needs.
    • Department is open nights, weekends and holidays. Employees are expected to be present and available to take calls during all scheduled shifts. During peak volumes, additional hours may be required with advanced notice, and during slower volumes, there may be the option for team members to schedule fewer hours.
  • Ability to provide a quiet work environment or home office, free from noise and distractions for your entire shift and be self-motivated
  • Attendance and active participation in virtual training sessions, including timely and 100% completion of self-paced training modules
  • Regular and punctual attendance, in conformance with the standards established by HRCC, is critical to the successful performance of this position
  • Effective time management and ability to work independently in a Work-From-Home or onsite environment

Equipment:

We will provide some of the technical hardware equipment for you to perform in your role including desktop terminal/hard drive, USB keyboard and mouse, USB headset with microphone compatible with hard drive, flash drive, and Ethernet cable.
You will be required to provide the following equipment:

  • Monitor
  • Surge protector
  • High speed wired internet service of 10 mbps or higher (WiFi is not permitted)

Availability/Locations:
We are currently hiring candidates in 28 states across the country, including: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin and Wyoming.
What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

  • You think and act independently, use good judgment, and build rapport with customers.
  • You deliver great customer experiences, thrive in a virtual environment, and are invigorated by constant personal interaction.
  • You are willing to learn and embrace Hilton values and HRCC tenets, which guide our unique style of service.
  • You take ownership, are accountable, and take initiative.
  • You are high-energy, positive, and have excellent communication and active listening skills, including speaking, reading, and writing fluently in English.
  • You possess strong sales and service skills and can influence customers.
  • You have the ability to support a flexible working schedule.
  • You can set up job related computer equipment, run various computer programs, troubleshoot, and fix issues independently. You are accountable for downtime related to technology issues and report outages in a timely manner.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School Diploma/GED
  • Three (3) years’ job experience in a consultative customer service oriented and/or sales role
  • One (1) year of successfully meeting specific metrics/goals in a performance-driven role, including high customer satisfaction scores, negotiating, overcoming objections, and/or up-selling and cross-selling

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • For work-at-home positions, have previously held a work-at-home job
  • Experience with virtual training, which required you to complete self-paced modules
  • Prior experience in the hospitality industry

Next Steps After submitting your application, if your qualifications meet our requirements, you will receive a text message from Ally, our Virtual Recruiting Assistant, providing further details regarding the position and a link to complete a HireVue video interview. Please also check your email, including Spam folders, for application status updates.
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global …

Working from home definitely has its perks. If you’ve ever dreamed of being able to work in your pajamas, now may be your chance. Hilton is hiring 700 work-from-home employees to fill a number of customer service and reservation positions.

These jobs are year-round and full-time. The positions come with full benefits, including a 401k, professional development training and exclusive travel discounts through the company’s team member program, Go Hilton.

These remote positions are part of Hilton’s Reservation & Customer Care Team. Employees on this team serve as the first point of contact for guests and are responsible for answering travel and reservation-related questions. They answer back-to-back calls during shifts. The jobs require flexibility in your schedule, as the department is open nights, weekends and holidays.

Adobe

While all work is performed remotely, these positions are only open to candidates that reside in the following 28 states: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin and Wyoming.

A press release notes that the jobs are particularly convenient for people who need to move frequently, such as military spouses. Hilton is especially eager to hire veterans and members of the military as part of its Hilton’s recently-expanded initiative Operation Opportunity.

Getty Images | William Thomas Cain

It sounds like there’s plenty of opportunity to move up as well, either transferring across departments or into management and training positions.

“My work from home career with Hilton started as a Customer Care Coordinator and quickly advanced to a Diamond Desk Coordinator, a position dedicated to assisting our Hilton Honors Diamond members exclusively,” Nicole Washburn, a Hilton team member, said in the press release about her experience working for the hotel chain. “From the beginning of my career, there was a continual investment in my development and swift forward progress of growth that led me to my current role as a Development Coach in Reservation Sales. Hilton’s Work From Home initiative provides career growth, a unique benefit for Team Members who rely on having a remote working arrangement; it’s no wonder that Hilton was named as one of world’s best workplaces by Fortune Magazine.”

In addition to flexibility and a can-do attitude, Hilton is looking for candidates with a high school diploma or GED, three years’ job experience in a consultative customer service-oriented and/or sales role and one year of meeting specific goals in a performance-driven role. You can apply online here.

This sounds like a great flexible, remote job for the right candidates. Do you know someone who should send in an application?

Kate Streit

Kate Streit lives in Chicago. She enjoys stand-up comedy, mystery novels, memoirs, summer and pumpkin spice anything. Learn More.

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by Chris Durst Dec. 2, 2019

First things first – THESE JOBS FILL QUICKLY so don’t dawdle if you’re interested.

Hilton is hiring Full-Time Remote Sales and Customer Service Representatives for its Hilton Reservations and Customer Care (HRCC) Team. This role involves helping Hilton guests with their reservations and handling customer service issues.

They are currently hiring candidates in 28 states across the country, including: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin and Wyoming. If you don’t live in one of these states, we encourage you to share with a friend who does! (Sharing is caring!)

Here’s what the company has to say about this role:

“What will you do?

In this role, you’ll be a critical part of Hilton’s industry-leading guest experience, all from the comfort of your own home. You will be part of a talented team that interacts with guests to provide personalized solutions to their travel needs through reservations sales and customer service.

Why should you join TeamHilton?

  • When you work for Hilton, you enjoy:
    • Meaningful work that positively impacts the guest experience
    • Enhanced family-friendly benefits, including expanded parental leave, adoption assistance, extended bereavement leave
    • 401K Matching
    • Exclusive, discounted rates at Hilton properties around the globe through the Go Hilton Program (search #GoHilton and #HiltonWorkPerks on Instagram to see how Hilton’s Team Members are using this benefit!)

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

  • You think and act independently, use good judgment, and build rapport with customers.
  • You deliver great customer experiences, thrive in a virtual environment, and are invigorated by constant personal interaction.
  • You are willing to learn and embrace Hilton values and HRCC tenets, which guide our unique style of service.
  • You take ownership, are accountable, and take initiative.
  • You are high-energy, positive, and have excellent communication and active listening skills, including speaking, reading, and writing fluently in English.
  • You possess strong sales and service skills and can influence customers.
  • You have the ability to support a flexible working schedule.
  • You can set up job related computer equipment, run various computer programs, troubleshoot, and fix issues independently. You are accountable for downtime related to technology issues and report outages in a timely manner.

How much money can I make while working from home?

The base pay for this position is $11.00 per hour. Upon successful completion of training, you will also be eligible for our incentive programs. Incentives are paid monthly and, once you are fully up to speed after training, can expect an average incentive payout of $250 per month in the first year. Our incentives are based on individual performance in both sales and partner transfers. Individual incentive payouts will fluctuate up or down based on business seasonality and personal performance.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School Diploma/GED
  • Three (3) years’ job experience in a consultative customer service oriented and/or sales role
  • One (1) year of successfully meeting specific metrics/goals in a performance-driven role, including high customer satisfaction scores, negotiating, overcoming objections, and/or up-selling and cross-selling

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • For work-at-home positions, have previously held a work-at-home job
  • Experience with virtual training, which required you to complete self-paced modules
  • Prior experience in the hospitality industry

Next Steps
After submitting your application, if your qualifications meet our requirements, you will receive a text message from Ally, our Virtual Recruiting Assistant, providing further details regarding the position and a link to complete a HireVue video interview. Please also check your email, including Spam folders, for application status updates.

NOTE: There is a HIGH VOLUME of interest in these remote roles. Apply ASAP to remain competitive.”

. For questions, please contact or visit jobs.hilton.com. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page.

The Opportunity

Working from home as a reservations agent is essentially the same as working from home as a customer service representative – both positions involve assessing the customers’ needs, finding the appropriate solutions, and providing those solutions in an upbeat, engaging manner that leaves the caller feeling positive. Most often, you’ll be working in an inbound virtual call center – probably with a high volume of calls – and you’ll likely be asked to upsell everyone who calls. In fact, these positions may come with a relatively low rate of pay that you’re expected to supplement by earning commission or bonuses.

Beyond the basics, these positions vary in the details: if you work with a cruise line or a campground, you’re helping your customer book a specific experience. If you’re working for U-Haul, you’re booking particular pieces of equipment. Working in corporate travel, you may be helping to plan entire trips and doing all the air travel, hotel, and car reservations for your clients. Whatever the specifics are, make sure you read up on the industry you’re working in – it’ll help make you a better reservations agent, which can help increase your commission earnings.

What You’ll Need

When it comes to skills, you pretty much just need to be competent with computers, friendly with people, and great at multitasking. Most of these jobs only require you to have a high school diploma (or equivalent). You’ll also need some customer service experience, but the time requested varies. Make sure you’re a decent typist and fantastic communicator as well. Active listening skills are a must, and make sure you’re self-motivated so you don’t get distracted working from home.

Each of these positions has specific details listed as far as technical requirements go – but several of them also provide the equipment you’ll be using! In a few cases, all you need at home is access to a computer monitor and a high-speed internet connection. In general, though, you should have a home PC, a headset, and a quiet office space where you can work undisturbed. Many job listings will specify which version of Windows you should be running and how fast your Internet speed should be, so make sure you pay attention to those specifics.

Work-from-home Reservations Jobs

Ready to find out who hires reservations agents to work from home? Great! I’ve handpicked 10 opportunities for you – not all of them may be hiring right now, but that could change at any time – so make sure you regularly check their pages!

Brittain Resorts and Hotels is a popular resort management company that also hires remote staff when needed. Agents help provide reservation assistance and guest services for their 19 resorts. Per the job listing these roles offer competitive hourly wage and bonuses, an opportunity for advancement, flexible scheduling and more. At the time of publishing this post, they were hiring in Texas, Florida, South Carolina, North Carolina and Virginia.

Alaska Airlines occasionally hires Reservations Sales Agents from a few select states. Agents in this position assist customers with fare information, reservation confirmation, flight schedules, policies and more. Patience, quick-thinking and a strong desire to help people are a must for this role. The role open at the time of publishing this post required 2 years customer service experience, general knowledge of Microsoft Office applications, ability to work a flexible schedule that may include nights, weekends, holidays and overtime. You also need to be within driving distance (100 miles) of a call center as some in-house time is required. The remote job openings at the time of publishing were within the vicinities of Chandler, AZ; Phoenix, AZ; and Seattle, WA.

Hyatt regularly hires Virtual Guest Service Associates to assist their customers through the inbound reservation process. They pay $11 per hour, and there are also performance-based increases in pay that you can achieve. Hyatt is also one of those companies that provides all the equipment you need to do the job: they send you a computer, IP phone and amplifier, adapter for dual monitors, and a headset. All you need to bring is the technical competence to handle those things, a high-speed Internet connection, and fantastic customer service skills.

Hilton is a strong supporter of work-from-home agents and they have dedicated to the opportunities they offer in Hilton Reservations and Customer Care. While Hilton does provide you with some equipment, you’ll need to provide a computer monitor and surge protector along with the high-speed Internet connection. They’ll send you a Thin-Client/Mini PC (lightweight computers with limited computing power), keyboard, mouse, a compatible headset, flash drive, and ethernet cable. Working for Hilton comes with benefits! They have an incentive program to increase your pay, medical benefits, a 401k plan, PTO, and even discounts on travel.

Enterprise only hires from certain states, so check the list before you apply. The great thing about working as customer service or a reservations agent with this company is that they’re also behind Alamo and National car rental services. They pay $12.85 per hour (with the possibility of commission to increase your earnings) and you only need 2 years of customer service experience and a high school diploma (or equivalent) to qualify. You’ll need to supply your own computer and it’s PC only – no Macs.

U-Haul reservations agents help folks accomplish their moves and can take home a nice $14-$18 per hour, depending on your base rate of pay and any bonuses you earn. They also offer some benefits. All calls are inbound, so you’re not doing cold sales calls. Note that they require you be available to work Mondays, Fridays, and at least one weekend day. (They also need you to work holidays.) You can expect three weeks of paid training, and you must supply your own equipment: computer, headset, and high-speed Internet connection.

Working Solutions offers a Corporate Travel Agent Program that their registered agents can be considered for. As the name implies, they handle making domestic and international travel reservations for mostly corporate customers. You must be able to work at least 25 hours per week in this position, and you should have experience with GDS systems such as Amadeus, Galileo, or Sabre. You should also have previous experience in booking travel reservations and they prefer you to have corporate travel experience as well.

Aspira seasonally hires work-from-home agents to help their callers book camping reservations – the position generally lasts about 4 months starting in May. They should send you most of the equipment you need, though you’ll need to supply your own monitor. They require you be available to work at least one weekend day each week, and you should be available to work 32 hours each week as well. Make sure your minimum typing speed is between 20 – 30 WPM.

American Express hires Virtual Travel Consultants (see available positions here) to provide superb travel arrangements to their Premium Card Members. This could include talking cardholders down while fixing travel arrangements that have gone awry in addition to planning and booking all travel arrangements and first-class entertainment. They provide 24/7 support, so pay attention to which shift they’re hiring for (for example, 2nd shift is 12:30PM-9:00PM). American Express will install their own high-speed Internet connection in your home to be used exclusively for your job.

Holland America Line actually offers a few different positions, from Cruise Consultant to Direct Reservation Sales Agent to Shore Excursion Reservation Agent, that can be done from home from various states. Some of these positions include outbound sales work while others involve inbound calls making reservations, resolving complications, and so forth. Holland America Line offers an impressive benefits package, including a profit sharing plan, stock options, and travel privileges for you and your family. If you’re skilled with sales, this position could be quite lucrative for you!

SYKES hires Corporate Travel Reservation Agents with experience – which means you must have at least 1 year of experience working with a GDS system (like Sabre). Beyond that, you should understand that needs and expectations of corporate travelers, have a passion for providing great customer service, and have a high school diploma (or equivalent). They also don’t hire from several states, so check the list before you apply. They don’t disclose their pay rate (they simply say it’s “competitive”), but they do advertise that they offer benefits from medical coverage to discounts on travel to 401k contributions.

Omni Hotels & Resorts offers home-based reservation agent work and, just like SYKES, they advertise that their rate of pay is “competitive.” Their hotels are upscale and they require consummate professionalism in their remote workers. They do hire for these work-from-home positions in specific areas because you must do on-site paid training before beginning to work remotely. Pay attention to the city listed in the job description! Also, note that you must have advanced communication skills and be available to work at least one weekend day.

Many of these positions do not require prior travel agent experience.

If you are on the fence about taking a customer service job, I want you to remember you aren’t marrying your first work-at-home job. Where I started out my work-at-home journey – in a customer service position – and where I am today are so far apart. I have had so many jobs over the past 10 years. But in the beginning, I was willing to do whatever it took to make my dream come true. And when I took those first customer service positions, I wasn’t taking them because I planned to be there for years. I didn’t ask myself, “Can I do this forever?” I said, “Can I do this for a few months while I get my virtual assistant business going? While I get a better job? While I learn the ropes of this new world?” And the answer was YES!

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Do you miss your former hospitality job that you once enjoyed? Do you still want to work from home? Are you ready to work from home for some of the top names in the hotel industry?

Well, if you answered yes to any of these questions then “listen up.”

There are top hotel chains that are willing to hire you to work remotely from home doing a wide variety of jobs ranging from guest services agent to reservation desk agent to writer. It is really a matter of choosing what you want.

This article will explore five work from home hotel jobs, give you an idea of some of the remote jobs offered, and then tell you where to find the jobs.

Note that the one major downside to these companies is that almost all of them are location-based jobs.

So, What Are the Five Work From Home Hotel Jobs?

Let me begin by saying I came up with a list of about nine. However, I will give you what I believe to be the top five chains offering remote work.

They are:

  • Best Western
  • Hilton Worldwide
  • Hyatt Worldwide
  • Marriott
  • Omni

Now, we will explore each one individually, and I will also throw in a bonus for another website that hires remote workers to do other unique types of work in the hotel industry.

The good news is that all five of these would be employee-based with benefits.

#1 – Best Western Hotels

Headquartered in Phoenix, Arizona Best Western Hotels were recognized in 2016 as the third top employer in the Phoenix Business Journal’s annual Best Place to Work category.

They have also been recognized in Forbes Magazine for their contributions to mid-size companies.

On their jobs website you will occasionally see a remote reservation clerk position, which usually will be offered to those current employees first or at least those who have been there six months or longer.

However, I have seen occasional freelance travel writing jobs on Indeed for Best Western. My advice would be to go to both Indeed and their website and sign up for job updates.

#2 – Hilton Worldwide

This hotel is the one that most people think about when they think about working from home.

Since 1919 when Conrad Hilton started the hotel chain in a small Texas town, the Hilton has always strived to be a leader in the hotel industry.

The Hilton does hire remote reservation agents to make and change hotel reservations for guests worldwide. In the past the Hilton only hired remotely in Dallas, Texas and Tampa, Florida.

However, I have been getting notices of jobs in Virginia and Maryland which are remotely located. As the hotel chain continues to grow, it would be wise to keep checking in your area. Most of these jobs are around $13 an hour.

There are also freelance travel writing and food writing jobs (restaurant critiques) for the Hilton Worldwide on Indeed, ProBlogger, and FlexJobs. These jobs will vary in pay rates.

If you’re interested, we also have a full review of work at home jobs at Hilton you can check out.

#3 – Hyatt Worldwide

Most people have heard of the Hyatt, and this hotel chain also has work-at-home positions.

However, the Hyatt also needs remote reservation agents. These agents would be making reservations for their local Hyatt Hotels.

Most of these jobs fall in the $12 to $15 an hour range. The reservation agent jobs are posted on their website, Indeed as well as AdministrativeJobs.com.

There are also remote freelance writing jobs for the Hyatt posted occasionally at Indeed and ProBlogger.

#4 – Marriott

This popular hotel chain began as a root beer stand in Washington, DC in 1927. Then in 1957, John Williard Marriott and his wife, Alice, opened the first hotel there. Now in the 21st Century the hotel chain offers remote hotel jobs.

While these jobs are remote, you must live within a certain radius of the hotel’s location. You must also train on-site for 90 days before working from home is even an option.

The pay for working on-site is $10 to $13 an hour and may vary when working from home.

You may search their job website mentioned above as well as Indeed or Monster. If you have a local job search website, you might also want to sign up there for alerts. For example, my local job website would be the Jobs Section of the WashingtonPost.com.

#5 – Omni

This hotel chain probably has just as many resorts as it does hotels. This hotel chain occasionally hires both remote reservation agents as well as freelance event planners. It appears to hire both in the United States and Canada for these positions.

You can certainly look on their website mentioned above or Indeed seems to have the best selection of Omni jobs.

The pay tends to vary by location, and you would also have to live within a certain radius of the hotel that hires you. For the reservation agents, it appears to start around $11 an hour.

What Was the Bonus Job?

The bonus job was a company called Oyster. Oyster hires freelance travel writers to go in and review the hotel and then write about it. This would be a good freelance job for those who have already worked in a hotel in some sort of capacity as you could be reviewing a wide selection of hotels.

Oyster also occasionally hires inspectors, which are similar to mystery shoppers, to go into hotels and inspect, photograph, and investigate the hotel or resort when it receives a bad review or too many customer complaints. Many times these positions are posted as “travel writer”, “freelance photographer” or “hotel reviewer”.

You really have to read the job description to see if these positions are just writing, reviewing or photography or more in line with an inspection-type position. These jobs are posted on Indeed and FlexJobs.

In Conclusion

If the hospitality industry has always appealed to you, now is your chance to search these websites and try to find a work from home hotel job.

P.S. – If you’re in search of even more legitimate home-based jobs, we suggest a subscription to FlexJobs.com.

Each lead posted is carefully hand-screened for legitimacy. Also, the focus of the site is on work at home and flexible jobs. It’s also very easy to cancel whenever if you don’t think it’s worth it, and you will not be billed for additional months.

For a limited time, you can get 30 percent off a monthly subscription to FlexJobs using promo code AFFILPROMO.

“At Hilton Worldwide, we are committed to creating opportunities for meaningful employment and our work-from-home customer engagement model provides our Team Members with the freedom to enjoy a better work/life balance,” said Mike Gathright, SVP Reservations and Customer Care for Hilton Worldwide. “Through this recruitment campaign, we are seeking to hire 500 dedicated Team Members who will embrace our passion to provide best-in-class customer service and deliver exceptional experiences to our guests across our twelve global brands.”

For nearly a century, Hilton has been spreading the light and warmth of hospitality to its Team Members, guests, owners and the communities in which it operates. Today, the company has 12 distinct brands and more than 4,350 properties in 94 countries and territories around the world. More than 140 million guests’ lives are made brighter every year thanks to the efforts of more than 325,000 Team Members, who are the Heart of Hilton. Team Members include employees at corporate offices and owned, managed and franchised properties.

Gathright adds “As Hilton Worldwide expands across the globe, our need for talented, passionate travel counselors grows. This unique, virtual opportunity is a perfect fit for our hotels, our guests and our team members. From the comfort of their home, our counselors provide callers with a personalized solution to meet their current travel needs while inspiring a desire for future travel. Our virtual offering has already created a home for hundreds of incredible people, from military spouses to retired professionals, and now that we are expanding nationwide, we anticipate continued growth.”

As part of Hilton Worldwide’s Operation: Opportunity, the company pledged to hire 10,000 veterans by 2018. While Hilton Worldwide offers a wide variety of career opportunities in locations all over the country, the transferrable and portable career opportunities with the Hilton Reservations & Customer Care operations are of value to military spouses. To learn more about Hilton Worldwide’s opportunities and resources for military spouses, click here.

Recently named as one of FORTUNE Magazine’s 2015 “World’s Most Admired Companies,” Hilton Worldwide offers benefits such as discounts on hotel rooms and other services through its Team Member and Family Travel Program. Hilton Reservations & Customer Care Team Members can also enjoy the Hilton 401 (k) Retirement Plan with Company Match and Paid Time Off.

Visit http://jobs.hiltonworldwide.com/ for these and more career opportunities with Hilton Worldwide. Media can access additional Hilton news and visual assets at news.hiltonworldwide.com.

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Hilton Reservations & Customer Care – Tampa

Welcome to HRCC Tampa! We are the most colorful HRCC reservation center dedicated to providing the best atmosphere for our employees and the best service to our customers. The Tampa office is the proud home to a diverse team of talented individuals that interact with many of our valuable guests.

Our employees chose Hilton Reservations for these reasons:

  • Excellent Training
  • Many Non-Traditional Work Schedules
  • Base pay plus attractive sales incentives (Reservations Sales)
  • Positive Work Environment
  • Supportive Staff

Work groups include:

  • Reservation Sales – sales and service for our entire Hilton portfolio of brands.
  • Luxury Desk – reservation inquiries and processes requests for all of our upscale luxury properties.
  • Portuguese Desk – service to our Portuguese speaking guests with reservations and inquiries.
  • Redemption Desk – assistance to our valued HHonors Members with reservations and HHonors point redemptions.
  • Spanish Desk – assistance to our Spanish speaking guests with reservations and inquiries.
  • UK Desk – assistance to our United Kingdom and Ireland guests with reservations and inquiries.

If you’ve got a passion for travel, but also your couch, we may have found the perfect job for you. Hilton just announced that it is hiring work-from-home customer service representatives in 29 states.

The part-time position is part of Hilton’s reservations and customer care team and requires employees to assist Hilton guests with travel or reservation questions. You’ll handle “back-to-back” calls throughout your shift and use the company’s reservation system to provide appropriate recommendations.

If working from home wasn’t enough, the job comes with some sweet perks. Along with paid time off and a 401(k) retirement plan with company match, you’ll also be able to take part in Hilton’s Family Travel Program, which offers discounts at many of their hotels for you and your family.

Interested? You’ll need to be available an average of 25 hours a week with flexibility to work mid-day and evening hours as well as some weekend and holidays. Hilton will provide some of the technical hardware needed for this position, but you will be expected to provide a monitor, surge protector, high speed wired internet, and a quiet space to work.

To apply, visit Hilton’s career page. You got this!

[h/t: Memphis Business Journal

Lindsey Murray Trends & Reviews Editor Lindsey works with the Good Housekeeping Institute to test and review products like appliances, bedding, baby items, and more

Hilton Is Hiring Now for Over 700 Remote Sales and Customer Service Jobs

December 5, 2019 By Adrianne Bibby, FlexJobs Staff Writer 83 Shares

Hilton, the global hotel and hospitality company, is hiring more than 700 full-time, remote sales and customer service representatives, the company has announced.

Hilton’s hiring spree in 28 states is great news if you’re looking for work-from-home opportunities, given Hilton’s long commitment to work flexibility.

About Hilton

In business since 1919, Hilton strives to be “the world’s most hospitable company by positively impacting guests, team members, and communities.” With a portfolio of 17 of the best-performing brands in its industry, Hilton’s network encompasses 5,800 properties, spanning 114 countries and territories.

As an employer, Hilton believes “the more flexible we make the work environment, the more we can provide our team members with what they need to manage their lives while feeling trusted and valued.”

Be sure to check out the company’s listings on FlexJobs for other remote openings at Hilton. In addition to hiring for remote sales and customer service representatives, Hilton has hired recently for jobs such as senior lead platform engineer, development coach, and manager of corporate sustainability.

Hilton’s Sales and Customer Service Representative Details

Job Details

  • Full-time
  • 100% remote work
  • High school diploma required
  • 3 years’ experience in consultative customer service or sales role and 1 year experience in meeting goals in a performance-driven role required

Job Responsibilities

  • Answering back-to-back calls in a friendly, timely manner
  • Using tools to respond to customer inquiries, including reservation requests, Hilton Honors account/promotional information, service/stay related concerns, etc.
  • Maximizing revenue through consultative selling
  • Meeting specific sales and customer service goals and metrics daily
  • Effectively counteracting objections through negotiating and/or upselling and cross-selling
  • Utilizing various resources to offer clear and accurate details to customers

Listings & States Hiring

Customer Service and Sales Representative

  • Alabama
  • Arkansas
  • Delaware
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Michigan
  • Mississippi
  • Missouri
  • Nebraska
  • New Hampshire
  • New Mexico
  • North Carolina
  • Ohio
  • Oklahoma
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Wisconsin
  • Wyoming

Applying at Hilton

Use your FlexJobs membership to find out more details about the remote sales and customer service reps at Hilton and to apply!

CONNECT TO JOBS AT HILTON >>>

Photo Credit: bigstockphoto.com

This is a version of an article that was originally published on February 21, 2019.

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About the Author

Adrianne Bibby, FlexJobs Staff Writer

Adrianne Bibby is a staff writer at FlexJobs, the premier website for telecommuting, flexible schedule, and freelance job postings. Her writing focuses on work-balance issues, finding joy in your job, and using life experience to transition to a more meaningful,…Read More >

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