Bed bath beyond return

Table of Contents

Give someone an inch and they’ll take a mile. I know it’s cliché, but it’s so true. That 30-minutes-a-day Internet policy my parents had growing up? I always pushed it to 45. Your neighbors unsecured WiFi? Don’t tell us you haven’t connected. And it turns out, for some very special humans, the adage also applies to the famously lenient Bed Bath & Beyond return policy. It’s retail lore that their stores will take almost anything back with or without a receipt. And—a blessing to the lazy, a.k.a. everyone—that there’s no real window of time you need to abide by. Not 60 days, not even a year.

As a public service to those of us who’ll inevitably receive a Snoopy-shaped lotion dispenser or a couple of solar rock landscaping spotlights this holiday season, I went digging—and found that most of the myth is real. Bed Bath & Beyond will indeed take almost everything back, receipt or no, the very sensical exceptions being Hype Hover-1 Hoverboards, foldable electric scooters, and “used baby merchandise.” (Though rules have tightened some: Two years ago, for a return without a receipt, you’d get cash back. These days, a receipt-less return has a time frame of a year, and unless the purchase can be looked up, you’ll get store credit minus 20 percent.)

I also learned that there are many categorically bad consumers out there, who bring back unfathomable, should-be-criminal things to local stores. One example: the woman who tried to return a dirty, wet towel to a poor customer service representative in New York City. Did this woman even feel shame? Bed Bath & Beyond has given us a gift, and this is how we repay them? Yes, they’ll probably take your unwanted gift back, but before you go returning the coffee maker you got in your ex-girlfriend’s family’s game of White Elephant 14 years ago, ask yourself: Do you really want to be like the wet towel woman?

I called more than 20 locations to find six people who would break corporate policy and tell me the worst returns they’ve ever seen. So you can learn from our fellow humans’ mistakes. So you can be better. Behold, perhaps the weirdest things ever returned to Bed Bath & Beyond:

“Someone brought in a toilet brush. It’d clearly been used. It was all used up. And no, we didn’t take it.”

“We had a Calphalon pot set once—a 10-piece—that was just completely burnt. The pots were just unrecognizable, but the customer wanted to return them anyway.”

“I had a coffee maker returned…from 2013. Why? It just ‘stopped working.’”

“The worst thing I’ve gotten was just a used, wet towel. The customer was confused why we wouldn’t take it back—that’s the shocking part.”

“We get crazy returns all the time. Once I got a toilet seat with pee on it.”

“Someone got a used towel returned to them? Oh, yeah, we’ve gotten all that—used, wet, dirty merchandise, sure.”

Exclusive: Say Goodbye to Bed Bath & Beyond’s Generous Return Policy

Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.

Bed Bath & Beyond superfans might have some trouble swallowing this one: Effective April 20th, the company is changing its famously generous return policy, and will deduct 20 percent from returns that don’t have receipts.

Over the weekend, a Racked tipster sent us a photo of a handout spotted at a Bed Bath store located in Bergen County, New Jersey, explaining the store’s new policy of deducting 20 percent from an item’s value if it is returned without a receipt and if the store cannot trace the transaction in its database. Bed Bath confirms to Racked the return policy will indeed be changed next month.

“We are expanding nationwide a modification to our return policy that will only affect customers whose purchase cannot be located to process a return, either because the receipt was not provided or because we could not identify the purchase through a query of our transaction records,” Bed Bath writes to Racked in an email. “We have been providing advance notice of the upcoming change to our customers via signs and handouts in our stores, encouraging customers to hold onto their receipts to avoid being impacted by this change in any manner.”

Last month, Racked ran an in-depth report on Bed Bath & Beyond’s retail strategy; analysts and avid shoppers pointed to the liberal return policy as one reason why customers love shopping there and have been loyal for years. The brand’s previous return policy, as stated on its website, gave customers without a receipt a full refund of a returned item for “an exchange or merchandise credit.”

One store associate admitted to Racked last month that there are shoppers who abuse the return policy. The associate said that Bed Bath sees “outrageous returns,” but noted that the brand does not lose money on returns because they see customers spending more money with their store credit than the cost of item they’ve returned. The brand also has deals with vendors who take back items and refurbish them, so the loss of income doesn’t only come out of Bed Bath’s pocket.

Bed Bath tells Racked it takes pride in “providing customers with a noticeably better shopping experience” and that “modifications such as this will allow us to continue to deliver exceptional service in the future.”

The brand would not say if the decision to change the return policy had anything to do with losing profit. Competing retailer Costco changed its own liberal return policy in 2007 because shoppers were returning years-old electronics. Similarly, Amazon has changed its free shipping perks under Amazon Prime several times to keep up with its desire to please customers while trying to curb losses.

Bed Bath’s new policy will likely upset some customers who’ve purchased expensive products from Bed Bath and will only get 80 percent of the item’s worth in store credit if they cannot find their receipt. Then again, its return policy is still more accommodating than many other stores, which will not take back any purchases without a receipt.

A flier recently distributed at a Bed Bath & Beyond in Bergen County, NJ

I Tested The Bed Bath & Beyond Return Policy

Bed, Bath & Beyond ended its famously generous return policy and I attempted to take advantage of those final weeks. Until now, the guidelines for Bed, Bath & Beyond’s refunds have seemingly been “We’ll take back whatever garbage you throw at us no questions asked,” but they are now requiring receipts and they might not accept things after a year of purchase. Next thing you know I can’t bring back a comforter I threw up on! When I learned of the impending policy change, I tested out how relaxed they truly were when it came to exchanges and returns.

I started with a three-year-old towel I bought at a Target in Brooklyn. Have I been using it for the past three years? Yes. Did I wash it before trying to return it? Yes, I am not a damn monster.

Last moments with my towel.

When I explained to customer service that I was there to return the towel, the clerk eye-balled it and asked if I had a receipt, to which I said, “no.” She then asked another clerk if they carried that brand and the clerk shook her head and wouldn’t look at me. After asking me when I got it, I replied I couldn’t be certain. When she asked me why I wanted to return the towel I replied, “It doesn’t get all of the water off me.” She accepted that as a good enough response. After calling for backup she informed me it might take a while and I should feel free to wander around the store. I milled around and finally picked out a Yankee Candle that smelled like a toilet in a vacation home and, after 45 minutes, went back to the front. They were patient and kind, but ultimately let me know that my towel was Target brand and they did not accept it. So maybe their slightly stricter policy won’t affect me, or MAYBE I should try again with something else.

I dumped the towel in the trash outside the store, because now the towel knows I tried to return it and it’s being all weird and sensitive.

Next, I endeavored to return a spoon that a friend accidentally left in my car.

Goodbye sweet spoon.

I had to go to a store where no one would recognize me as the girl with the Target towel, so I went to a Bed, Bath & Beyond further away. Maybe if I go further from the center of the city, they will be more lenient? Wrong. I brought this spoon in, and after a quick glance, the salesperson told me there was no way to know where I got it. I asked if she could check with a manager and she told me she was the manager. Busted! I slinked out unsuccessful again. This return policy might not affect me after all.

I aimed to return a used Ped Egg that I actually had bought at Bed, Bath & Beyond .

I understand that this is nasty.

I went to a new Bed, Bath & Beyond location with my Ped Egg in tow. I was feeling frustrated that the policy was not as lax as I was led to believe. I went straight to customer service, offered them the used Egg sans receipt. When they looked me up in the system using my credit card, they indeed found the purchase on my record and ACCEPTED it. I felt horrible and when they asked why I was returning it, I simply said, “It wasn’t powerful enough.” The entire interaction took 10 minutes and five years off my life.

The policy is officially stricter now and it could be that’s for the best. Maybe we should just accept things even if they aren’t perfect. Perhaps we shouldn’t send back every salad with a pube or every omelette with a beak. It is possible Bed, Bath & Beyond is telling us to accept the cards we are dealt and keep that shitty towel, mystery spoon, and spoilt Ped Egg. I know I will from now on.

— — Bed Bath & Beyond shoppers will soon have to bid farewell to a key part of the home retail store’s extremely forgiving return policy.

Beginning April 20, all returns made without a receipt will be refunded in the form of store credit or exchange at the lowest current price, in addition to a 20 percent deduction.

Those with a receipt need not worry, all exchanges and refunds will be honored for the full amount as purchased.

“Effective April 20, 2015, we are expanding nationwide a modification to our return policy for Bed Bath & Beyond, buybuy BABY and Harmon Face Values that will only affect customers whose purchase cannot be located to process a return, either because the receipt was not provided or because we could not identify the purchase through a query of our transaction records,” a Bed Bath & Beyond spokesperson told ABC News.

“We have been providing advance notice of the upcoming change to our customers via signs and handouts in our stores, encouraging customers to hold onto their receipts to avoid being impacted by this change in any manner.

“Customers making returns with a gift receipt or returning items from their gift registry for which we have a record will not be affected by this change. At Bed Bath & Beyond, we pride ourselves on providing customers with a noticeably better shopping experience and modifications such as this will allow us to continue to deliver exceptional service in the future.”

The store’s former policy allowed customers to return items with or without a receipt for an exchange or full merchandise credit.

There’s no word if any changes will be made to Bed Bath & Beyond’s famed non-expiring coupons.

To ease the blow of Bed Bath’s new method for returns, here’s some incredible store policies that still exist today.


Costco customers may return purchased products to any Costco warehouse, with or without its original packaging. If you don’t have a receipt, Costco will do their best to refund the item anyway. Electronic items must be returned within 90 days of purchase. This includes televisions, projectors, computers, cameras, camcorders, touchscreen tablets, MP3 players and cell phones. Items bought from may be returned to any warehouse location.


Zappos’ 365-day policy allows customers to ship return items for free, so long as they’re sent back in the original packaging.


Bloomingdale’s has a no time limit policy on returns. Unused gift cards may be returned where customers will be reimbursed for their full value. There are, however, special guidelines for items like furniture, mattresses, and area rugs. Bloomingdale’s accepts returned items with or without receipts.


Kohl’s offers a “no questions asked – hassle-free” return policy, meaning that there are no time restrictions. If customers make a purchase with a Kohl’s store credit card, then no receipt is needed. Those purchases can be located up to 12 months after being bought.


While they don’t actually have a return policy, Nordstrom handles each situation case by case, according to their website. Depending on the method of purchase, customers are not required to show a receipt for the returned purchase.

Nordstrom Rack stores have a bit of a stricter policy. All returns are required within 90 days of purchase, must be accompanied by a receipt, and still have the original price tag.


This policy will apply to purchases made on or after July 8th, 2019.

We want you to love what you buy from us, but we get it, you might change your mind. In the event that you’d like to make a return or exchange, here’s what you need to know.

General Returns

Returns with a Receipt

So simple: For up to 180 days after purchase, just provide your receipt and for most products, we will refund the purchase price to the original form of payment or issue a Merchandise Credit.
See Exceptions

Returns with a Gift Receipt

Merchandise returned from a Registry purchase will be exchanged or refunded in the form of a Merchandise Credit for the amount paid, for up to 365 days from the date of purchase.
See Exceptions

Returns with a Gift Registry Receipt

Merchandise returned from a Registry purchase will be exchanged or refunded in the form of a Merchandise Credit for the amount paid, for up to 365 days from the date of purchase. Baby registry items must be new and unopened to be exchanged or returned within 365 days of purchase. For used items, normal return policy rules apply.

Returns without a Receipt

Our goal is always to be fair and reasonable, so we’ll do all we can to find a record of your purchase.

Misplaced your receipt? We can help! If your purchase was made within the past year, we’ll try to find a record of it using any of the following:

  • Order Number
  • Registry Number

Items that are new and unopened may be accepted and if so, will receive current selling price less 20%, in the form a Merchandise Credit. Returns of open or used items without a receipt will not be accepted.
See Exceptions

Note: Whenever we issue a Merchandise Credit, we’ll ask you to provide a government-issued ID. Additional research may be required for items that can be returned without a receipt

Return Exceptions

In order to protect against fraudulent returns, we verify that all returns are valid. Returns may be limited or denied based upon our refund authorization systems, which are used to track purchases and returns to help protect against fraud. Bed Bath & Beyond Inc and buybuy BABY reserve the right to refuse any return.

Purchases from a Registry

Purchases made from registries may be exchanged or returned within 365 days of purchase.
Baby registry items must be new and unopened to be exchanged or returned within 365 days of purchase. For used items, normal return policy rules apply.

buybuy BABY Branded Items

Have a buybuy Baby branded product? We’re sure you’ll love it, but just in case, you can exchange or return it within 365 days of purchase.

Smart Home Technology

Can be exchanged or returned within 30 days of purchase. Examples include but are not limited to smart home thermostats, smart security & safety, and smart doorbell products.

Please Note: For these items purchased between 11/15 and 12/31, returns will be accepted until 1/31.

Seasonal Items

Can be exchanged or returned within 30 days of purchase.
Examples include but are not limited to patio furniture, baby/kids outdoor play, baby/kids swings & slides, summer clothing, grills, Valentine’s Day, St. Patrick’s Day, Easter, Halloween, Harvest/Thanksgiving, Christmas, Hanukkah, New Year’s products, and decor.


Can be exchanged or returned within 90 days of purchase with original receipt. Returns of Electrics without an original receipt cannot be accepted.
Examples include but are not limited to small kitchen appliances, robotic vacuums, baby monitoring devices, warmers, swings, food prep products, and personal care appliances.

Air Mattresses

New and unopened air mattresses may be returned within 90 days of purchase.
Opened air mattresses may only be exchanged for a similar item within 90 days of purchase.

Baby, Toddler and Maternity Clothing

Can be exchanged or returned within 90 days of purchase. These items must be new, unused and have all tags attached.

Car Seats and Strollers

Can be exchanged or returned within 180 days. These items must be new and unused condition with all original packaging, warranty and registration information included.

Breast Pumps

Can be exchanged or returned within 180 days. These items must be unopened and in original sealed packaging.

AS-IS Items In Store Only

Cannot be exchanged or returned.

Monogrammed, Personalized, Custom-Made, and Special Order Items

Cannot be exchanged or returned. Cancellation requests will not be accepted.

Gift Cards

Cannot be exchanged or returned.

Shipping, Delivery, Gift Wrap, and Assembly Charges

Are non-refundable.

PayPal® Returns to Our Stores or to Our Returns Center

Merchandise paid for with PayPal® will be refunded in the form of a Merchandise Credit.

Instructions for Returns to Our Processing Center

Should you have any questions or comments, please feel free to call us at 1-800-GO-BEYOND, and a customer service representative will be pleased to assist you.

3.19.15 10:41 AM EDT By Laura [email protected]

returns and exchanges return policies bed bath & beyond bed bath and beyond

(Mike Mozart)

If you’ve been bringing used items back to Bed Bath & Beyond long after purchase and without a receipt, the home goods superstore is on to you. The news slipped out a little early that the chain plans to tighten up its relatively lax return policy on April 20th of this year, ending a long run with a policy that most customers enjoyed and a few abused.

We can, of course, blame those policy-abusers for the change, just like when REI and Costco decided to tighten up their policies. Right now, the policy states that items purchased at BB&B can be returned for a direct exchange or store credit indefinitely. That’s a very generous policy, that has been good for customer loyalty.

According to a report from Racked this week, the rest of the return policy isn’t changing: just what happens when you item back without a receipt. Customers will still be able to bring items back, but the store will deduct 20% from the amount that the customer gets back as a store credit.

“We are expanding nationwide a modification to our return policy that will only affect customers whose purchase cannot be located to process a return, either because the receipt was not provided or because we could not identify the purchase through a query of our transaction records,” a company spokesperson clarified to Racked. A shopper spotted a flyer warning of the change at a New Jersey store, and Bed Bath & Beyond explains that’s what they’re up to: that prompted the story in Racked, and the company confirmed that they are indeed changing the policy on April 20th.

Exclusive: Say Goodbye to Bed Bath & Beyond’s Generous Return Policy

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.

10 Stores With the Best Return Policies — and 5 With the Worst

The holiday shopping season is in full swing. As you’re buying holiday gifts and checking off your shopping list, you should also keep in mind retailers’ return policies. There’s a good chance that something from your holiday shopping trips will get returned, since two-thirds (68.6 percent) of consumers indicated last year that they returned gifts most or some of the time, according to the National Retail Federation’s Gift Receiving and Returning report. Fortunately, most retailers offer fair return policies — or 90 percent of shoppers think so.

However, some return policies definitely favor customers more than others, GOBankingRates found in its annual survey of retailers’ return policies. Looking at return time limits, receipt policies and other terms, this survey ranked 31 major retailers’ return policies from best to worst. Click through to see the stores that make returns a breeze — and those with the worst return policies.

10 Best Return Policies

The best return policies make it simple and easy for customers to return or exchange a purchase if they aren’t satisfied. In fact, many of the 10 best return policies place no time limits on returns, and some will accept exchanges and returns even for well-used items.

These favorable return policies truly put the customer first, which is a huge help for the shopper struggling with a holiday spending hangover, or a giftee dealing with a haul of unwanted presents. Click through to see the 10 stores with the most generous return policies this holiday season.

1. Nordstrom Return Policy

Nordstrom (JWN) made our list of the best return policies last year, and its generous policy put it among the best this year. This is because Nordstrom actually has no return policy. The store “handle returns on a case-by-case basis with the ultimate objective of satisfying the customer,” according to its site. The store’s site also said it has a philosophy to ensure its customers are satisfied, and will always try to deal with customers “fairly and reasonably.”

In practice, this gives Nordstrom team members a lot of flexibility on returns, which can work in the customer’s favor. For instance, there is no time limit on returns or exchanges, and Nordstrom’s return policy does not have any hard-and-fast rules against returning items without a receipt, without tags or that have been worn (special occasion dresses excluded). Nordstrom’s online return policy is similarly generous, and return shipping is free.

Shoppers should note that the Nordstrom Rack return policy is different, granting 90 days to return items, and requiring returns to have original tags and receipt or packing slip.

2. L.L.Bean Return Policy

Like Nordstrom, L.L.Bean’s return policy focuses on making sure you’re happy. “If your purchase isn’t completely satisfactory, we’re happy to accept your exchange or return at any time for items purchased directly from us,” according to the L.L.Bean return policy page. L.L.Bean items can be exchanged or returned at any time with no limits — even after years of use.

Having a receipt handy will make a return easier, but is not required. Returns made without a receipt will be refunded in the form of store credit at the item’s current selling price, or replaced by an exchange for a similar item. Returns can also be completed by mail.

3. Bed Bath & Beyond Return Policy

Bed Bath & Beyond (BBBY) makes returns relatively easy and places few restrictions, accepting returns in store and by mail. The retailer even covers return shipping costs. The Bed Bath & Beyond return policy carries no time limit, which allows buyers to return a purchase at any time, with some exceptions. With a receipt, refunds are issued in the original form of payment, except for returns made with gift receipts, which are refunded with merchandise credit.

Without a receipt, a Bed Bath & Beyond employee can look up a purchase made in the last 365 days. If a record can’t be located, you can still get a refund — though it will be store credit equal to the item’s current purchase price less 20 percent.

4. JCPenney Return Policy

JCPenney (JCP) will make a full return at any time on its items. It also accepts returns and exchanges without a receipt. There’s no indication that original packaging is always required, except on certain types of items, like electronics and special occasion dresses. Returns made without a receipt, or with a gift receipt, will receive store credit.

While JCPenney is another retailer with no time limit on returns, it also has more exceptions to this rule for furniture, fine jewelry and electronics. Many of these types of items will also require a sales receipt for return. In general, however, JCPenney’s return policy gives customers plenty of leeway to get an exchange or refund when they want it.

5. Costco Return Policy

Costco (COST) places no time limit on returns, and the store strives to “guarantee your satisfaction on every product we sell with a full refund.” The Costco return policy allows for items to be returned at any time. Consumer electronics are the exceptions to this, but even these products receive a 90-day window for returns.

Costco prefers customers include the original packaging and bring their receipt when possible. However, these aren’t required, and employees will still “do our best to process your return without it.” In most cases, since Costco requires a membership to shop at its stores, purchases can be looked up on the membership if the customer no longer has a receipt. Costco offers returns at its stores only and not through mail, except for large or heavy items for which the warehouse retailer can arrange pickup.

6. Staples Return Policy

Staples (SPLS) accepts returns in-store, and offers free online returns. Staples will accept returns from a customer at any time and for any reason — no time limits. Furniture and office electronics do carry a 14-day time limit for returns, but this is extended for the holiday season to allow for gifts to be returned.

Items returned to Staples must be in “salable condition” with the original packaging, but can be returned with or without a receipt. If you can’t provide a receipt, Staples will try to look up the purchase to give you a full refund in the original payment method. If it can’t be located, you’ll still get a refund for the item’s lowest sale price in the last 30 days, in the form of store credit.

7. Zappos Return Policy

As an online retailer, Zappos’ return policy sets the bar high: It gives customers 365 days to return items, and provides free shipping labels for all returns. This is a huge convenience for online shoppers, since shoes and apparel can be a different shade than expected, or be less than flattering when tried on. With free return shipping, shoppers can buy items at Zappos knowing it’ll be easy (and free!) to return them if they turn out to be different than expected.

Items must be in like-new condition and in their original packaging to qualify for a return to Purchases are also tied to a Zappos account, so members of the site never have to worry about a misplaced receipt or packing slip.

8. REI Return Policy

Items purchased from REI (REI) can be returned at any time within 365 days, for any reason, thanks to the store’s 100 percent satisfaction guarantee. You have a year to decide if you’re satisfied with your purchase, and if you aren’t, REI will replace or refund your purchase. REI will even accept returns on open and used items, though it clarifies that its guarantee doesn’t cover damage from normal wear and tear, improper use or accidents.

The only factor that kept REI out of the top five is its policy not to accept any returns or exchanges without proof of purchase — like a receipt, gift receipt or shipping invoice. Shoppers can sign up for an REI membership to tie purchases to their member number, which can be used to look up past purchases even without a receipt.

9. Macy’s Return Policy

Macy’s (M) return policy allows buyers to return a purchase at any time, with no time limit, which is the main perk that made it one of the best return policies out there. Items returned with a gift receipt are only eligible for refunds via store credit.

Likewise, shoppers can make returns without a receipt, but only for store credit equal to the item’s lowest selling price in the last 180 days. Items must also be unused, unworn and unwashed to be accepted for return.

10. Kohl’s Return Policy

Customers of Kohl’s (KSS) have no time limit to contend with when returning items to this retailer, which helped put the Kohl’s return policy among the top 10. Items can also be returned without a receipt. Kohl’s employees can look up the purchases made in the last 12 months, via a card number or other methods, to give you a full refund. If you have no receipt and the purchase can’t be found in the store’s database, a refund will be issued in the form of merchandise credit.

5 Worst Return Policies

The worst of the return policies surveyed by GOBankingRates had a few things in common: They have short time limits on returns, often don’t accept returns without a receipt and have other terms that make returns trickier. The worst store, in fact, doesn’t offer refunds at all — returns are only eligible for exchange or store credit.

You’d better be sure about your purchases if you’re shopping at the retailers with the worst return policies. Click through for the details on the five worst return policies.

1. Forever 21 Return Policy

Forever 21’s return policy is the worst of the retailers surveyed, and makes it harder for customers to get back their money once it’s spent. Forever 21 only allows 21 days for returns, and purchases can only be exchanged for other items or refunded in store credit, not in the original form of payment. Items must also be unworn, unwashed and unused with tags still attached. Forever 21 will be extending its return window for the holidays this year, so ask the cashier about this at checkout.

For online returns by mail, Forever 21’s policy is slightly better. It extends the return window to 30 days, and will refund the purchase to the credit card used to pay. The Forever 21 return policy also noted that final sale items, cosmetics and gift cards cannot be returned for a refund or exchange, except to correct a defect or error.

2. Kmart Return Policy

Kmart (SHLD) allows just 30 days for customers to return items, and does not accept returns made without a receipt. Customers making a return with a gift receipt can receive an exchange for store credit only.

Many items will not be eligible for return if their packages are opened — including music, movies, video games and software. Kmart has no plans to offer an extended holiday return window this year, the retailer confirmed via Twitter.

3. Barnes & Noble Return Policy

The window for returns allowed by Barnes & Noble (BKS) is the shortest on our survey, at just two weeks (14 days). Items must be unopened and returned in their original condition, per the Barnes & Noble return policy, though refunds will be issued in the original form of payment.

The bookseller will not issue returns without a receipt or other proof of payment, and returns made with a gift receipt will receive refunds via store credit. Barnes & Noble did extend its return window last holiday season, CNBC reported.

4. GameStop Return Policy

GameStop (GME) allows just 30 days for returns, and will make no returns without a receipt. Items returned with a gift receipt qualify only for exchanges or refunds in store credit.

Pre-owned items can be returned for a refund within seven days, or for an identical exchange within 30 days. GameStop’s return policy requires that all items be returned with original packaging and in “sellable condition,” and reserves the right to refuse returns of opened items.

5. Sears Return Policy

Sears (SHLD) has a worst return policy that does not allow returns without a receipt. The department store will only make returns for which the customer can provide a receipt or other proof of purchase within 30 days. Sears’ return policy on gift receipts is to provide only exchanges or refunds via gift cards.

However, Sears will extend its return on windows for the holidays, allowing items purchased by Dec. 24 to be returned through January 24, 2016. The original packaging is required for the return to be accepted, and some items will carry a 15 percent restocking fee which will be deducted from the refund. Sears will not accept any returns of Christmas season items after December 25.

Methodology: GOBankingRates surveyed the return policies of 31 major retailers popular during the holiday shopping season to determine the best and worst. GOBankingRates ranked each policy on (1) the return window provided, (2) whether the retailer accepted returns without a receipt, (3) the condition required for returns, and (4) whether the store typically offered extended holiday returns. Other return policy terms unique to retailers were considered in the rankings, as they benefited the customer.

This article originally appeared on GoBankingRates.

More From GoBankingRates:

  • 40 Ways to Save Money Over the Holidays
  • 7 Top Credit Cards for Earning Rewards on Your Holiday Shopping
  • The Best and Worst Online Retailers for Holiday Savings

(Updated 2/17/19) The Bed Bath & Beyond return policy, while still mighty fine, has been restricted a little bit in recent years. Especially when you lose your receipt. So I thought it was time to break it all down for you. Here is exactly how the BB&B return policy works. Hope this helps and answers all your questions.

How Many Return Days With a Receipt?

You get 1 year from date of purchase to return items.

Yes, that’s right, the Bed Bath and Beyond return policy gives you 365 return days to return items.

It should be noted that this does require a receipt. Which leads us to our next question.

What If I Lost My Receipt?

If you lose your receipt, your return window is still 365 days.

Bed Bath & Beyond will use one of the following methods to try and find your purchase history:

  • Credit card
  • Debit card
  • Store or merchandise credit number
  • Gift card number
  • Checking account number

If they CAN’T find any evidence of your purchase, they’ll let you complete an exchange (or get store credit) minus 20% of the current price.

If you prefer cash back, you’ll have to complete a “corporate refund request”, just tell the employee and they’ll help you out.

See Also: The 8 Best Return Policies in the Known Universe

Do Items Have To Be In Original Packaging?

No, absolutely not.

Just bring the item back in, apparently in whatever condition, and they’ll refund 100% of your money if you still have your receipt.

Bed Bath & Beyond can do this because they have a strong relationship with their suppliers, many of whom will refurbish returned items and resell them at a discount.

Can I Return Items to Any Bed Bath and Beyond Location?

Yes, just bring back your items to any BB&B location and get your return processed.

Is Anything Non-Refundable?

Yes, there are a few items that cannot be return to BB&B. Here they are:

– Gift Cards: Completely non-refundable.

– Shipping, Delivery Charges: No refund on these, sorry.

– Assembly Charges: If you pay someone from Bed Bath and Beyond to build something, you can’t get your money back if you decide to return the item.

– Monogrammed, Personalized, Custom-Made Items: Non-refundable.

– Special Order Items: Non-refundable.

– Baby Clothing and Destination Maternity Items: These can only be returned with the original tags still attached and your receipt.

– Breast Pumps: Can only be returned unopened and with your receipt.

What About Returning Online Purchases?

When you order something from the Bed Bath & Beyond website you’ll find a FedEx return postage label included.

On the return label you’ll need to circle the item you’re returning, the reason why, and add your phone number.

Just pack up the items in the original package, include the bottom portion of your invoice, stick the FedEx label on it, and drop it off at a FedEx pickup location.

You’re done, go enjoy a cold pop.

What’s the Scoop on “Truck Delivery” Returns?

When getting a truck delivery from Bed Bath & Beyond I have some tips for success.

When the item(s) gets delivered, be sure to open the box and inspect the item for damage before the driver leaves.

If you see any damage, decline the delivery and write “Package Damage” on the delivery form. Then call BB&B at 1-844-4BBBHOME to report the damage.

If the damage is minimal, you can accept the return then call the above number and they’ll send out a replacement part or product.

Call within 48 hours for best results.

Can I Return a Mattress?

No, not exactly.

But if you’re having a tough time adjusting to your new mattress, they give you 120 days from delivery date to do a 1-Time mattress exchange.

After that you’re stuck with it, so choose wisely.

It should also noted that you’re on-the-hook for all shipping charges.

Call Bed Bath & Beyond at 1-844-4BBBHOME to schedule your mattress exchange.

Ask the Reader: What’s been your experience with the Bed Bath & Beyond return policy? Have you ever had a problem returning an item?

By Kyle James

Bed Bath & Beyond ends its super-generous return policy

Bed Bath & Beyond has long been known for its extremely generous return policy. Even without a receipt, customers could frequently get full store credit for returns, even on items that had been used for years or weren’t sold at that particular retail location.

Although that policy bagged them many loyal fans (like Broad City’s Abbi), it’s changing on April 20. After that date, most customers without a receipt will only be able to get an exchange or a store credit for 80% of the current selling price.

There’s No Change to the Policy If You Have a Receipt

It should be noted that things aren’t changing for customers with receipts; they can still receive an exchange or full refund, with no time limit mentioned. Customers with gift receipts can choose from an exchange or store credit for the amount spent.

Even some customers without a receipt can still bag the full value. If the purchase was made in the past year with a credit card or from your gift registry, Bed Bath & Beyond can look up the purchase in their records and treat this as a receipt.

Make Your Returns Before April 20

It’s worth claiming the older, more robust return policy while you can if you have items you’re not sure you want to hold on to. If you’ve been waffling over whether that china you registered for is really “you,” or uncertain about what you’re going to do with that baby changing table that was less convenient than expected, you’ve got a little time before the deadline to get the best value back. (And spend it on something you really want!)

How Does Their New Policy Stack Up?

The new return policy is still a good deal for customers who lack receipts — a store credit for 80% of the value is far better than a refusal to process the return at all. The lack of time limits and willingness to accept items without receipts still places it among the best return policies around.

Get the Monitor Stories you care about delivered to your inbox.

Here are a few that may now outshine it:

  • L.L.Bean’s Guaranteed to Last program, which will replace or offer the current selling price for any item at anytime. (Even heavily damaged items are fair game if they are clean.)
  • Kohl’s Hassle-Free Returns policy puts no time restrictions on items returned with a receipt, and offers exchanges or merchandise credits (based on the lowest price within the last 13 weeks) without a receipt.
  • Macy’s also places no time limit on returns made with receipt, and will give store credit for the item’s lowest selling price in the past 180 days if you have no receipt.
  • Costco places no time limit on returns for most items and will try to process returns even if you don’t have a receipt. Electronics purchases, however (televisions, projectors, cameras, etc.) have a 90-day limit.

Are you a loyal Bed Bath & Beyond customer? How do you feel about this change? Do you have a beloved return policy elsewhere we didn’t mention?

Erin Coduti is a contributor to DealNews, where this article first appeared.

Have you ever bought something, got it home and tore it open, only to realize it sucks, or doesn’t fit, or just isn’t what you thought it was? Then realize that since you opened it, you can’t return it and are stuck with it for eternity. Luckily some retailers will let you return used items, no questions asked.

This post originally appeared on Rather Be Shopping.

Some stores have awesome return policies in place that are generous to shoppers and allow you to actually return used or opened items (just don’t abuse them or you can bet they’ll go away forever). Below are all of the stores that fit this category.



The return policy at Anthropologie is pretty awesome:

  • If you’re not satisfied with your purchase, for ANY reason, they’ll take care of you with a full refund or exchange.
  • You can even get a refund on worn merchandise purchased over a year ago, with or without a receipt. If you don’t have a receipt, they’ll give you the current selling price of the item.


Apple Store

If you bought an item directly from an Apple Store you can return used items. Here are the details:

  • You have exactly 14 days to return items, opened or unopened.
  • You can use this policy to basically “test drive” items to see if you like them.
  • Items not available for return include: Opened software, Electronic Software Downloads, Apple Store Gift Cards, Developer products (membership, technical support incidents, WWDC tickets), and Apple Print Products.



Athleta sells popular workout/yoga clothing and shoes for women and has a fantastic return policy.


  • Unlike parent companies Old Navy, Gap, and Banana Republic, you can return worn clothing to Athleta for ANY reason.
  • There is NO time table on returns or exchanges.

Bath & Body Works

Here are the details of the “100% Guarantee” at Bath & Body Works:

  • From their website, “If at any time you’re not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works stores.”
  • If you don’t have your receipt they’ll still take back the item but give you the lowest selling price on record.
  • If they think you may be abusing their return policy, they reserve the right to scan your driver’s license to keep you from abusing their policy in the future.


Bed Bath & Beyond

The Bed Bath & Beyond return policy got revamped on April 20th, 2015, but it still rocks.


  • If you have your receipt, you can return all items, used or otherwise, for a full refund at ANY time after purchase.
  • If you don’t have your receipt, they will attempt to find your order in their system. If they can’t locate it, you can still return the item MINUS 20% of the current selling price.
  • If you’re returning via a gift receipt, you can also got a full refund or exchange.


Body Shop

The Body Shop has a very liberal return policy as well. Here’s what you need to know:

  • If you have your receipt, you can return items, new or used, for a full refund.
  • There is NO time-limit, so be sure to hang on to those receipts.
  • With no receipt in hand, the best they can do is a store credit at the lowest selling price in the past 30 days.



The Costco return policy is legendary. Here’s the skinny:

  • You can return items to the warehouse, no matter the shape or condition, if not completely satisfied.
  • The only products that have a time restraint on them are electronics at 90 days from date of purchase. The following is considered an electronics item: Televisions and Projectors, Computers, Touchscreen Tablets, Cameras, Camcorders, MP3 players and Cellular Phones.
  • Also, all diamonds at 1.00 ct or larger require original paperwork for return.
  • Other than diamonds, a receipt is not required as Costco can look up your order details in their system.


CVS Pharmacy

While CVS will not take back most used items, they do make one big exception…

  • Beauty products have a 100% satisfaction guarantee. If not happy, for whatever reason, just bring it back opened or unopened for a full refund.
  • There is no time limit on returns but you must have your original receipt.

Eddie Bauer

Eddie Bauer has an Unconditional Lifetime Guarantee on all their products. Here’s what you need to know.


  • Eddie stands behind their clothing, “If anything you buy falls short of our standards, you’re invited to return it at any time.”
  • When returning items with a receipt, you’re eligible for a full refund or exchange.
  • When returning items without a receipt, you can get a store credit or exchange.


The folks at Kohl’s have a killer “No Questions Asked – Hassle-Free” guarantee. Here’s how it works:

  • Kohl’s will take back all items, new or used, at any time if you’re not satisfied with your purchase. No questions asked.
  • There is NO time restriction on ALL returns and no receipt needed if your purchase is on your Kohl’s card within the past 12 months.
  • If you made your purchase with something other than a Kohl’s card, you can still return items without a receipt but you’ll have to settle for store credit or an even exchange.


Lands’ End

The Lands’ End return policy is titled “Guaranteed. Period.” and is very similar to the policy at Eddie Bauer.


  • Lands’ End will take back any item, at any time, for any reason. No questions asked.
  • If you wear something for a couple weeks, or months, or years, and decide it just isn’t for you, they’ll take it back for a full refund or exchange.
  • If you return an item where the record of purchase dates back 9 months or greater, they’ll issue a refund in the form of a refund check.
  • If you return an item with NO record of purchase, they’ll issue a refund for the item’s lowest sale price in the form of a Lands’ End gift card.



L.L.Bean also has a 100% satisfaction guaranteed policy that’s worth knowing about.


  • They’ll take back both new and heavily used items if they fail or you’re not happy for any reason.
  • No receipt? No problem. If a receipt can’t be located, they’ll “give you an L.L.Bean Gift Card for the current selling price of the item, or replace your item.”
  • If the original item is no longer available, they’ll probably call or email you “to help determine an alternative that works for you.” Pretty amazing policy.



It’s long been known to loyal Nordstrom shoppers that they have one of the best return policies going.


  • They’ll take back pretty much anything, at any time, with or without a receipt.
  • They strive to work fairly with you to make sure you’re happy with your purchase and they ask that you treat them fairly as well, and don’t abuse the policy.



Here are the details of the awesome return policy at REI.

  • REI stands behind all of the products they sell with a 100% satisfaction guarantee.
  • If you’re not completely satisfied with any product, for any reason, you can return it for a full refund, or replacement, within 1 year of purchase.
  • Important note on used products being returned, “Used items must be cleaned for a return or exchange. If you send merchandise that is not cleaned or laundered to the REI Returns Department, it will be returned at your expense.”


Trader Joe’s

It’s a little known fact that Trader Joe’s has a 100% satisfaction guarantee.

  • If you’re not satisfied with any product you buy at Trader Joe’s, you can return it NO questions asked with NO limits.
  • The item could be half eaten or half drank; it doesn’t matter. They stand behind everything they sell.


Whole Foods Market

If you shop at Whole Foods, are you aware of their killer return policy? Here’s how it works:

  • Whole Foods guarantees every product they sell and allows you to bring back items opened, or unopened, for ANY reason.
  • For them to take items back, you must have your original receipt.


The service center at Zappos is legendary and will often bend over backwards to make the customer happy. Here’s what you need to know:

  • The Zappos website states that all items must be returned in their “original condition” within 365 days of purchase.
  • But…I found this website which talks about a blogger who bought an expensive pair of running shoes from Zappos, jogged in them for over 400 miles but kept getting blisters. He thought he was screwed as he didn’t have any of the original packaging. But he decided to call them anyways and not only did they replace his shoes with a new size, but they gave him a $35 credit as the shoes had dropped in price. So awesome Zappos.
  • Your best bet when it comes to returning used shoes, clothing, and handbags, is to call them at 1 (800) 927-7671 and explain your situation.


Happy returns.

17 Stores That Let You Return Used Items for a Full Refund (No Questions Asked) | Rather Be Shopping


Kyle James is the founder of Rather-Be-Shopping, a website updated daily with the best online coupon codes, printable coupons, and bargains that we can find to all your favorite online stores.


Image by Vector Goddess () and OpenClipArtVectors ().

We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase you can return the product.

We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being dispatched from our distribution centre (excluding original freight charge).

Please return the item in its original condition, unused, in its original packaging, with product tags and any other security devices still attached. Bed Bath & Beyond reserves the right to decline to issue a refund if the item is not returned in the original condition. This policy applies to all purchases made online from Bed Bath & Beyond. To return an item please either:

  • Visit your nearest Bed Bath & Beyond store, along with acceptable proof of purchase


  • Send the item back to the following address, along with acceptable proof of purchase and completed RETURNS Packing Slip:







Please note that Bed Bath & Beyond are not responsible for any returned item that is misplaced before it reaches our distribution centre. Bed Bath & Beyond will not be responsible for any costs incurred in returning the item.

All return items sent back to our distribution centre, or returned to a Bed Bath & Beyond store, will be refunded in the form of a credit being applied to the same credit card that the purchase was initially made with.

Due to hygiene reasons unfortunately we are unable to exchange or refund Duvet Inners or Pillows. Please choose carefully.