AAA work from home

The position technically operates out of AAA’s New Jersey call center, but individuals who complete the introductory program can then work virtually anywhere they please.

These full-time positions are part of AAA’s customer service team and require employees to answer inquiries, provide recommendations, and make travel reservations for AAA members. Employees will also help callers with navigating the Travel Syndication Technology website.

On top of getting to work from the comfort of your couch, the job comes with some other sweet perks, too. The pay is between $17 to $19 an hour based on travel and customer service experience. Plus, you get about four weeks of paid time off and paid holidays on top of medical, dental, and vision benefits. The position also comes with a paid training and tuition reimbursement program, and a 401(k) plan with a 7% employer match feature. Another pro of working for AAA? Complimentary premier level membership for your own travel plans.

Applicants are required to have a high school diploma or an equivalent as well as a general knowledge of computers and PC programs. Prior experience with Apollo, a global distribution system (GDS), is preferred. If hired, you’ll also be required to attend a five-to-eight week long training program in Hamilton, New Jersey, and work evening and night hours.

Sound like a fit? Head on over to AAA’s website to apply. Fingers crossed!

Lindsey Murray Trends & Reviews Editor Lindsey works with the Good Housekeeping Institute to test and review products like appliances, bedding, baby items, and more Caroline Picard Health Editor Caroline is the Health Editor at GoodHousekeeping.com covering nutrition, fitness, wellness, and other lifestyle news.

Need a job? AAA is hiring work-from-home travel agents

(KGTV) – AAA is looking for a few good agents. Well, likely more than a few.

The auto insurance company is hiring travel agents for its AAA Club Alliance wing. Employees would be able to work from home as a part of the agency’s New Jersey call center. Calls would also be incoming, so no cold calling.

Travel agent candidates are being sought in 22 states, including California.

RELATED: AAA’s top rated restaurants, hotels in San Diego County

Those hired, however, must attend a five- to eight-week training program in New Jersey. But it could be worth it.

The position pays $17 an hour and including nearly four weeks of paid vacation over the first year, travel discounts, and tuition reimbursement. Here’s a full listing of the job requirements:

Responsibilities:

  • Assisting customers with various AAA travel product questions
  • Fielding all calls for the retail offices when their lines are full
  • Meeting sales quotas for preferred airlines and vendors
  • Staying in the loop on internet travel sales trends and tools to book travel
  • Operating airline reservation and booking systems

Applicants for this position must have:

  • A high school diploma
  • A flexible schedule within a 24/7 operation (overtime may be required during peak periods)
  • Demonstrated sales and customer support knowledge
  • Travel school accreditation with 18 months experience preferred

Benefits include:

  • 401(k) with 7% match
  • About four weeks paid time off in the first year (plus paid holidays)
  • Medical, dental and vision insurance
  • Tuition reimbursement and paid training
  • Travel discounts
  • Complimentary AAA Premier membership

Anyone interested can apply online at AAA Club Alliance here.

Frequently Asked Questions (FAQs)

When are you open?

What shifts are available?

We staff all three shifts.The best time to come to AAA Labor for job assignments is before 6am for first shift, between 12 pm for second shift, and between 4-5 pm for overnight shifts generally.

What is close contact staffing?

Close contact staffing is AAA Labor’s unique approach to staffing clients on short notice effectively. Employees are expected to come in person to AAA Labor every day they wish to work. Eligible employees are screened for acceptable cleanliness, attitude and provided safety gear before being sent for work. Having a large supply of employees in front of us as your job order is filled, allows us to quickly fill in the job assignment provide many employees with same day assignments.

What types of jobs do you have?

We specialize in general labor jobs. An extensive list of job types can be found here.

What is the minimum age requirement to work?

AAA Labor job assignments require employees to be 18 or older to work

Do you do residential work?

We no longer do residential work.

For Employees

What do I need to bring with to apply?

You will need to come into AAA Labor and fill out a formal employment application. You will need to provide 2 forms of acceptable identification and your Social Security card or birth certificate. If you have worked for us before or previously applied, you will need to update your employment application every 6 months. We do not accept online applications.

What happens if my IDs are lost or expired?

You may have other acceptable documents you can use and should check the I-9 requirements for alternate options. If you require a replacement ID, be sure and ask for a temporary ID or receipt as proof to bring back to our office. The social security office is a few blocks away from our office and you can apply for a duplicate copy there if you have lost your social security card.

How soon can I start working?

You will be placed right away upon your completed and accepted job application if there is an open position matching your skills set. We do not guarantee work assignments, but work very hard to make sure that everyone reporting in each day gets work.

How do I get to the jobs?

Many of the job sites are located on the bus or rail line near our office. We will give you detailed directions on how to get to the job site using public transportation. Some of our employees have their own cars and are willing to ride share with other employees as a second possible option.

Do I have to pay a fee to find work?

There are no fees for AAA Labor to find you work assignments. Our goal is to find a job that works in your schedule and matches your skill set.

Do you have any long term or temp to hire positions?

We specialize in daily assignment labor. However, the majority of our companies are looking for quality talent. These companies will often request specific employees back who do a great job for them when they are available which can often turn into a permanent position. We have several outstanding employees that receive full-time permanent job offers every year.

What if I don’t like a job assignment?

Not every employee/job assignment is going to be a perfect match. We expect all employees to contact AAA Labor immediately and finish out the current assignment while we work on a replacement for you. AAA employees that walk off a job will not be given additional assignments. We work hard to communicate with our employees and clients to ensure a good working relationship for everyone.

When do I get paid?

Employees are paid weekly and can pick up their checks on Fridays after 10 am.Employees are also eligible to receive a portion of their daily earnings in a cash advance upon satisfactory completion of their shift.

For Clients

How do I order help?

You can fill out our request for help form here and someone on our management team will call you to go over the specific job duties and details.

How much notice do I need to book help in advance?

We recommend a minimum of 48 hours in advance to book your jobs. ASAP requests are also available, but may increase your billing rate and are subject to the availability of employees to fill it.

What is included in the billing rate?

Our base billing rate includes employee wages, payroll taxes and worker’s compensation insurance. Our rates include considerations for account volume, screening requirements, workers compensation rates and lead times. AAA Labor is committed to providing quality help at affordable and competitive rates. AAA Labor employees are paid weekly through AAA Labor by paycheck.

Can I pay my invoice with a credit card?

Yes, we accept VISA, MC, Discover or American Express. A credit card processing fee may be charged or built in your billing rate.

Do you have an employee buyout before I can hire on the employee permanently?

AAA Labor has a 160-hour minimum work hours or $2000 early buyout policy. After 160 hours, a client can hire on an employee full-time at no charge.

Where can I obtain a certificate of insurance?

Email [email protected] and one will be emailed or faxed to you.

Do you provide drug testing and background checks for employees?

Upon request, we can arrange for background and drug testing for an additional fee through our third-party partners.

What happens if I am unhappy with employee or they are a “no show?”

Although a rare occurrence, AAA Labor will look for a replacement employee immediately in the event an employee does not arrive as scheduled or performs unsatisfactory work.

Why should I choose AAA Labor for my staffing needs?

AAA Labor has had the winning formula since 1956. We make it easy and cost effective for you to get help quickly. Let us earn your business for years to come.

Travel Agent – Promoting, selling, arranging, and securing reservations for AAA members stand as the most vital functions of travel agent jobs. Maintaining knowledge of travel options and technologies as well as company policies, procedures, products, and services also make up crucial portions of the job. In addition, travel agents must operate travel websites, process requests, achieve personal revenue and productivity targets, and maintain invoices. Qualifications may include three years of travel agent experience, knowledge of geography and destinations, and sales and communication skills. Travel agents generally receive $8.00 and $13.00 an hour.

Sales Agent – Sales agents pursue potential customers via phone, snail mail, and personal contact. Knowledge of company options must exist to effectively advise clients on appropriate insurance coverage. Preparing necessary paperwork for customers, achieving assigned sales, negotiating renewals, and maintaining monthly logs tracking activity and production also serve as necessary elements of the job. Stronger hiring consideration may occur for candidates holding college degrees, two years of insurance sales experience, property and casualty insurance licenses, valid driver’s licenses, and communication skills. Reliability with confidential information and the ability to work autonomously also prove necessary. Sales agents may enjoy salary options falling between $35,000 and $40,000 annually.

Tips For Applying

To apply, job hopefuls must send cover letters and resumes including recent salary history to the careers email listed on the company webpage. Applicants should include the title of the desired job and the job number provided next to the job description within the cover letter and email. To ensure the application arrives safely, candidates should include the same information in the email subject line paired with the last name of the applicant. Resumes and cover letters should hold relevant hiring information mentioned within the job description to ensure proper consideration. Potential employees may also find success stopping by a location of desired hire with copies of current resumes to inquire about positions and current openings. Because the email address operates on a corporate level, individual store managers may hold the ability to better inform job hopefuls of employment possibilities.

Application Status

Applicants may choose to follow up with the company by sending a second email or calling the human resources office a week or two after submitting job information. However, inquiries most often prove unnecessary, as qualifying candidates should receive phone calls or emails from hiring managers to request interviews. If contact does not occur, individuals may choose to apply for other positions. Efforts to ensure resume information matches qualities requested in the job description may help guarantee applicant success.

Benefits of Working at AAA

AAA employees build professional and enjoyable careers while receiving ideal pay and advancement opportunities within the company. Some workers may also prove eligible to receive job benefits. Most full-time employees receive work benefits packages including medical plans, dental, disability, and life insurance, vision programs, 401(k) retirement plans, educational assistance, paid vacation, holidays and sick days, AAA Plus membership, and AAA travel store discounts.

More Information on AAA

Established in 1902, AAA first began operations when very few cars occupied the streets. Today, the company takes services to a whole new level by offering premier versions of coverage, which upgrades standard services to include emergency towing, professional concierge services, travel accident insurance, emergency rental cars, and 24-hour emergency assistance.

Customer Service Call Taker, Roadside Assistance (PT, Work from home) job

AAA Club Alliance is hiring part time ambitious, customer focused individuals who want to help a member in need to join our fast-paced Roadside Assistance Virtual team!

Training Requirement: Virtual from home, First 3 weeks, Monday – Friday, 9:00am – 4:00pm starting January 6th.
Schedules After Training: Atleast 16 hours per week, 7:00am – 11:00am or 8:00am – 12:00pm, including 1 weekend day every week. (EXTRA HOURS AVAILABLE)
Candidates must live in the Mid-Atlantic Region or Kentucky Region and be able to pick up equipment in either our Lexington-Hamburg, KY Operations Center, Hamilton, NJ, or Newark, DE Operations Center prior to their start date.
What AAA provides you:

  • Base pay per hour plus incentive plan (Avg. rate: $13-$16 w/ incentive included)
  • Ability to earn a per call incentive plan of .65 – .80 cents for each call taken. (high volume)
  • Comprehensive benefit package including Paid Time Off during the first year, 401(k) plan with a company match, Tuition Reimbursement, and free AAA membership to highlight a few of the offerings.
  • Flexible scheduling each quarter
  • The opportunity to work from home where you can see the impact of your contributions on a daily basis.

Day to day:

  • Properly answer and accurately receive, record and respond to members requests from incoming telephone calls regarding Roadside Assistance and other related areas, while demonstrating a pleasant and professional telephone manner. Assist Members, utilizing AAA maps and/or a PC based map program, to determine their breakdown location or tow destination, and to provide trip routing/mileage information as part of a 24 hours, 7 days a week, 365 days a year operation.
  • Deliver extraordinary customer service to Members, using sound business judgment, by accurately answering questions, applying and interpreting department policy and effectively utilizing department references and resources. Listen and probe for additional information as necessary. Make sound decisions concerning the prioritization of service (e.g., safety concern, extreme hardship to Member). Identify situations that require special handling and coordinate with the Trusted Friend Help Desk and the Dispatch unit. Forward complaint information to Member Relations for follow-up.
  • Provide Members with all necessary instructions to ensure a complete understanding of the services that will be rendered, including an accurate Estimated Time of Arrival. Suggest opportunities that will enhance a Member’s experience; promote related programs as required by the Members individual situation.

Minimum Qualifications:

  • High School Diploma .
  • Two (2) years customer service experience.
  • Strong working knowledge of a personal computer, internet and competent keyboarding skills to accurately and efficiently complete daily work assignments and
    trouble shoot computers and equipment.
  • Ability to work overtime and/or holidays as necessitated by business and/or weather conditions. Successful completion of the Roadside Assistance Contact Center (RACC) Training Assessment, and any other classes and/or certifications as deemed appropriate.

Home Requirements :

  • High Speed Wired Internet connection
  • Proof of Homeowners or Renters Insurance
  • Quiet Work space

Customer Service, Customer Service Representative, Virtual, Work from home, Remote work, telecommute
If you have the qualities and skills described, apply today to become a part of our growing team!
To learn more about our company and the position, please visit
Our Company Website , AAAClubAlliance.jobs
To see what it is like to work at AAA Club Alliance, check out our
Day In The Life Videos on the Company Website
At AAA Club Alliance, weve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us its the companys positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.
AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V
This Organization participates in E-Verify:
E-Verify Participation Poster
E-Verify Right to Work
Applicants have rights under Federal Employment Laws:
The Equal Employment Opportunity (EEO)
The Employee Polygraph Protection Act (EPPA)
The Family and Medical Leave Act (FMLA)
Applicants have rights under State and Local Employment Laws:
Arizona
Arizona Law Prohibits Discrimination in Employment
California
Discrimination and Harassment in Employment are prohibited by Law
Delaware
Pregnant Workers Fairness Act
Missouri
Discrimination in Employment is Prohibited
New Jersey
New Jersey Law Prohibits Discrimination in Employment
Pennsylvania
Employment Provisions of the Pennsylvania Human Relations Act
Philadelphia Employment Discrimination
Philadelphia Ban the Box
Job Category:
Customer Service

Part Time Retail Service Specialist

Compensation

: $35,425.00 – $61,940.00 /year *

Employment Type

: Part-Time

Industry

: Retail

Loading some great jobs for you…

The Automobile Club of Southern California is seeking sales and service-minded individuals looking to expand their career at one of our local branch offices. AAA is a financially strong organization providing legendary service to our members on the road, on vacation, protecting their cars and homes, and exceeding their service expectations with every interaction.

We are looking for someone who will thrive in a sales and service environment. This position will primarily be: processing DMV registrations, taking passport photos, distributing maps and tour books, and other services for members. Well provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. Youll also have the opportunity to advance with skill based pay increases, quarterly bonuses, and career growth (90% of our managers are promoted from within).

Our branch hours of operation are Monday through Friday 9AM 5PM and Saturday 8AM 4PM. We are closed on Sundays and most holidays.

**This is a part time, benefited position at 30 hours per week**

Qualifications

  • Experience in retail sales, banking or similar customer service/sales environment
  • Proven ability to exceed assigned sales or service quality goals

  • Experience with Microsoft Office basics

  • Ability to travel for training programs at a remote location

  • Ability to obtain the California Notary public license

  • A high school diploma or GED

  • Successful completion of background check and drug screening

    Benefits:

  • Paid time off including holidays, vacations and sick days
  • Excellent benefits including 401K and pension plan.
  • Access to AAA University training programs for career advancement

    The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have over 15,000 employees in 21 states helping over 16 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

    Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

    AAA is an Equal Opportunity Employer

  • The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

    Associated topics: cajera, cajero, client service, counter, customer service, customer service associate, retail cashier, retail customer service, sell, venta * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

    Launch your career – Create your profile now!

    Create your Profile

    Loading some great jobs for you…

    AAA Battery Truck Driver

    AAA Battery Truck Driver
    Hamilton, NJ, 08691
    Are you looking for a career and an opportunity to grow professionally? Do you enjoy working outside in the fresh air, helping others, and making a difference? AAA Club Alliance is hiring Battery and Light Service Drivers to join our Roadside Assistance team in Hamilton, NJ. Come join our team TODAY!
    Our Roadside Assistance Battery Sales Technicians are dedicated drivers who:

    • Provide emergency mechanical assistance to members and customers, primarily in areas of advanced electrical system diagnosis.
    • Sell, install, test and perform battery warranty services according to established guidelines and quality control procedures.
    • Ensure quality and high performance standards are achieved.

    We Offer Our Associates

    • A competitive base rate of $14.00 to $16.50/hour plus an 8% shift differential for working on 2nd shift; paid on a bi-weekly basis
    • Overtime opportunity during peak season
    • Individual monthly bonus potential
    • Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment
    • 6 Paid Holidays
    • 401(k) plan with generous employer match
    • Health, Dental, Vision, & Life Insurance
    • Tuition reimbursement up to $5250/year and professional certifications
    • Complimentary AAA Membership (inclusive of products & service discounts
    • PAID training to qualified candidates
    • PAID uniforms

    Do you have what it takes?

    • High School Diploma or equivalent.
    • Valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and trucks with automatic and manual transmissions.
    • Two (2) years’ experience in a sales/customer service environment.
    • Ability to pass a physical examination required by the Department of Transportation and maintain the certificate for the duration of employment in the position.
    • Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
    • The ability to lift and carry equipment weighing up to 75 pounds; bending, kneeling and balancing to inspect vehicles and change tires and pushing vehicles on occasion. Must have complete dexterity and fine/gross motor skills. Exposure to noise from traffic and two way radios on a daily basis.

    Roadside Assistance Technician, Fleet Service Technician, Roadside Technician, Battery Sales, Automotive Services Driver, Automotive Skills, Mechanical Skills, Automotive Technical Knowledge, Automotive Diagnostics
    If you have the qualities and skills described, apply today to become a part of our growing team!
    To learn more about our company and the position, please visit Our Company Website , AAAClubAlliance.jobs .
    To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos on the Company Website .
    At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.
    AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

    This Organization Participates In E-Verify
    E-Verify Participation Poster
    E-Verify Right to Work
    Applicants Have Rights Under Federal Employment Laws
    The Equal Employment Opportunity (EEO)
    The Employee Polygraph Protection Act (EPPA)
    The Family and Medical Leave Act (FMLA)
    Applicants Have Rights Under State And Local Employment Laws
    Arizona
    Arizona Law Prohibits Discrimination in Employment
    California
    Discrimination and Harassment in Employment are prohibited by Law
    Delaware
    Pregnant Workers Fairness Act
    Missouri
    Discrimination in Employment is Prohibited
    New Jersey
    New Jersey Law Prohibits Discrimination in Employment
    Pennsylvania
    Employment Provisions of the Pennsylvania Human Relations Act
    Philadelphia Employment Discrimination
    Philadelphia Ban the Box
    Job Category
    Automotive
    Posted 13 Days Ago Full time 14236
    AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. New positions are posted daily, check back often! Click on the Careers Home page to follow us on LinkedIn , Twitter , and Facebook and to join our Talent Network .
    AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [email protected]

    This job has expired, please see additional jobs below

    Do you have…

    • A commitment to providing exceptional service?
    • Professional expertise and a passion for what you do?
    • A high level of integrity?
    • An ability to work independently and collaboratively as a team member?
    • Creative thinking and problem-solving skills?
    • Dedication to developing your own skills and knowledge?

    Our most successful associates demonstrate these qualities every day.

    Job Description:

    Company is hiring service-oriented individuals with sales and automotive to join our Company team and make a difference every day! Successful candidates demonstrate a commitment to enhancing our Member Value by providing exceptional service and have the drive to succeed with an organization that supports and rewards excellence.

    Our Company Tow Truck Operators are dedicated drivers who:

    • Provide exceptional customer service to our Members in need of emergency mechanical help including jump starts, tire changes, lockouts, fuel delivery, towing and other services.
    • Make sound decisions concerning the prioritization of service (e.g., safety concern, weather, traffic) and policy exceptions (e.g., member not with vehicle, use of agent). Look for ways to accommodate members in all situations.
    • Ensure quality and high performance standards are achieved

    Total Rewards Package includes:

    • A competitive salary of $ 15.00 – $21.00/hourly depending on experience, including eligibility for an individual incentive plan Over 3 weeks of Paid Time Off may be accrued during the first year of employment
    • 6 Paid Holidays
    • 401(k) plan with employer match
    • Health & Life Insurance
    • Tuition reimbursement up to $5250/year and professional certifications
    • Complimentary Company membership (inclusive of product & service discounts).
    • Other benefits include paid uniforms and paid training to qualified Associates.

    Minimum Qualifications:

    • Valid driver’s license with a satisfactory driving record and the ability to operate passenger vehicles and trucks with automatic and manual transmissions.
    • Three (3) years’ experience in an automotive/mechanical environment.
    • Ability to pass a physical examination required by the Department of Transportation and must obtain and maintain the certificate for the duration of employment in the position.
    • Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
    • Weekend & Holiday hours may be required – Schedules and shifts vary as we are open 24 hours 7 days a week.

    Tow Truck Operator, Tow Truck Driver, Company Technician, Flatbed Operators, Rollback Drivers, Automotive Technician, Automotive Services Driver, CDL Driver, Roadside Service Driver, Roadside Service Technician, Automotive Skills, Mechanical Skills, Automotive Technical Knowledge, Automotive Diagnostics

    If you have the qualities and skills described, apply today to become a part of our growing team!

    To learn more about our company and the position, please visit

    Our Company Website.

    To see what it is like to work at Company, check out our

    Day In The Life Videos.

    Company is the result of Company, Company Allied Group, and Company Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. At Company, we’ve been driven for more than 100 years to provide our members with superior Company, personal service, and peace of mind. This same commitment to a life well-lived has earned Company the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

    Company. is committed to provide a safe and professional work environment. EOE/M/F/D/V

    This Organization participates in E-Verify.

    Right to Work

    Applicants have rights under Federal Employment Laws:

    The Equal Employment Opportunity (EEO)

    The Employee Polygraph Protection Act (EPPA)

    The Family and Medical Leave Act (FMLA)

    Applicants have rights under State and Local Employment Laws:

    Arizona

    Arizona Law Prohibits Discrimination in Employment

    California

    Discrimination and Harassment in Employment are prohibited by Law

    Delaware

    Pregnant Workers Fairness Act

    Missouri

    Discrimination in Employment is Prohibited

    New Jersey

    New Jersey Law Prohibits Discrimination in Employment

    Pennsylvania

    Employment Provisions of the Pennsylvania Human Relations Act

    Philadelphia Employment Discrimination

    Philadelphia Ban the Box

    Job Category: Automotive

    The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    Primary Duties and Responsibilities:

    Under general supervision, receives, responds and handles incoming telephone calls (In the near future this will include Click-to-Chat) from members in a professional, friendly and courteous manner. Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities.

    Through consultation cross sells appropriate club products using expertise, listening skills, member information, job and product knowledge and the next best opportunity platform to maximize sales.

    Consistently demonstrates positive service attitude to members by accurately and courteously explaining policies and procedures.

    • Handle, resolve and process all membership enquiries through first call resolution including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments etc. Fulfilling and closing promotional information and publications such as new membership packets, magazines, emblems, SYC&S information etc.
    • Sell new memberships, upgrades whenever possible to increase base growth. Act as primary contact for membership sales through Infomercials, retail cards, direct mailings and promotions.
    • Maximize all NBO opportunities – account maintenance, sales, lead management, warn transfer skills etc. through transition and closing skills.
    • Assist members through consultation giving verbal and written email information including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, show your card and save program. Complete Triptik requests; assist in auto vacation planning etc.
    • Receive and process Emergency Road Service calls as needed and during disaster situations. Carries out the duties as outlined in the ERS RAS position description.

    Preferred Qualifications:

    • MS Office Suite (Word, Excel, PowerPoint)
    • Previous experience in call center environment.

    Work Environment:

    Works in a temperature controlled office environment. Must work non-standard hours, such as nights, weekends, split shifts, holidays, on an as-needed basis; shifts may be flexible as assigned. (Center open 365 days).

    Required Qualifications

    Education:

    • High school diploma or equivalent
    • Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products

    Experience:

    • Prior experience in a customer servicing and relationship position.

    Knowledge and Skills:

    • Basic computer knowledge and skills.
    • Must have excellent communications skills and good customer service skills with the ability to set personal goals based on job requirements and be team oriented.
    • Must have soft sell skills and be able to multi-task.

    The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!

    The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    AAA Phone Number

    • Thank you for calling Triple A’s membership service center
    • Please listen carefully to the following selections to ensure that your call is directed to the appropriate service center.
    • Service for car or truck: for service for your vehicle press 1
      • If you are in a life threatening situation or this is a medical emergency, please hang up and dial 911
      • to open a new request, press 1
      • for an update on an existing request, press 2
      • Otherwise, press 3
      • Please have your membership number ready which is on your triple A card or billing statement. Know that you can also place your service call for your vehicle online, go to AAA.com/help for details.
    • Membership: to join triple A or for assistance with your existing membership press 2,
      • for all billing inquiries, including payments, and auto renewals, press 1
      • to change your address on an existing Triple A membership, or to request another membership card, press 2
      • to join Triple A or to add a family member to an existing membership press 3
      • for all other questions or request regarding existing membership press 4
    • Triptik: for maps tour books, triptiks or attraction information and tickets press 3,
      • for Triptiks press 1
        • Thank you for choosing Triple A, my name is XXXX, how may I help you
      • for tour books, maps, or mileage press 2
      • for attraction information and tickets, press 3
      • to repeat these options press *
    • Travel reservations: to book travel press 4,
      • hotels: for hotel reservations press 1
        • welcome to the Triple A savings line
        • for discounts on hotels press 1
        • for member deals at Hertz press 2
        • for Triple A prescription savings and pharmacy locations press 3
        • for all other membership services press 4
          • thank you for calling Triple A, which state are you calling from?
      • cruises: for a cruise tour and other vacation plans press 2
      • Disney: for Disney or Universal Vacations press 3
      • for attractions, Triptik, or map press 4
      • car: for car reservations press 5
      • air: for air travel press 6
    • Insurance: for insurance services, including auto home owners and other personal lines press 5.
      • for new business quotes on auto, flood, homeowners or other personal lines of insurance press 1
        • if you know your party’s extension please dial it now, or stay on the line for the next available agent
      • for service on an existing policy, press 2
    • to repeat these options, press *